Workplace Violence and Harassment Claims Officer

Ville de Ottawa

Ottawa, Ontario

Salary: $61,663.42 - $72,157.54  annually (2024 rates of pay)

Requisition ID: 18502 
Department: Finance and Corporate Services Dept. 
Service: Human Resources Services 
Branch: Workplace Safety Branch
Employment Type: 1 Full-time Temporary - Up to 1 year 
Work Hours: 35.00 hours per week
Affiliation: Non Union/Non MPE 
Salary Information: $61,663.42 - $72,157.54  annually (2024 rates of pay)
Location: 100 Constellation, Nepean  
City: Ottawa, ON
Job Category: Administrative and Support Services 
Application Close: 29/07/2025

JOB SUMMARY

The Workplace Safety Branch is responsible for the development and implementation of the Occupational Health and Safety Management System (OHSMS) and to provide occupational health and safety resources to support all City of Ottawa departments.
You are responsible for providing administrative support to the Workplace Violence & Harassment Unit. You coordinate claims and/or complaint case files as a result of a workplace issues, including submitting report forms within required timelines and verifying case files are complete with all relevant documentation.

EDUCATION AND EXPERIENCE

Completion of 1 year post-secondary education/certificate in Human Resources or a related field.

Minimum three (3) years of administration experience, preferrably in Human Resources

KNOWLEDGE

General knowlege of Occupational Health & Safety Act including Workplace Violence and Harassment, Canada Labour Code, and related Regulations
General understanding of municipal governments and unionized work environments including collective bargaining and agreements
General office procedures and equipment
Records management practices and techniques
Proficiency with SharePoint (libraries, lists and document sets)
Proficiency with MS O365 to support the production of documents, spreadsheets, reports and presentations
Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

Demonstrates tact, diplomacy and discretion, and maintains strict confidentiality
Appropriately assess and refer sensitive or contentious issues for follow-up
Ability to build rapport and establish trust quickly
Highly organized with the ability to prioritize, set schedules, meet deadlines, handle multiple projects/activities and competing demands, and deliver results in a changing work environment
Strict attention to detail and accuracy
Adaptable to change and reliable

Core Behaviours
Core behaviours define the City’s expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City’s culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody and demonstrate these core behaviours.

Review the Core Behaviours.

WHAT YOU NEED TO KNOW

Language Requirement: English oral, reading, writing
You may initially be paid 95% of your starting rate of pay, in accordance with the terms and conditions.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

ESC-CSE@ottawa.ca

About Ville de Ottawa

The City of Ottawa offers a diverse range of career options. City employees work across 110+ business lines to deliver one thing: excellent service to Ottawa’s residents, businesses and visitors.

Whether you want to work in IT, recreation, accounting, engineering, customer service, project management, the trades, emergency services, health care or more, you can find what you're looking for at the City.

Visit ottawa.ca/jobs to view all career opportunities.

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