As part of Manulife’s Global Operations Risk and Control (GORC) team, the Manager, Data Strategy & Enablement will play a key role in advancing our data and technology transformation agenda. This role will lead the development and operationalization of data and analytics capabilities across several workstreams—including Operations Risk, Third Party Risk Management, and Operational Resilience.

We are looking for a technically strong, business-savvy data professional to join as an individual contributor who can work across business and technical domains to identify, assess, and integrate diverse data sources. The ideal candidate will be comfortable navigating large, complex datasets, understanding how they are structured and used, and building scalable solutions that support operational insights and decision-making. Experience with automation and AI is a strong asset, but the primary focus is on data design, integration, and enablement.

Position Responsibilities:

Data Strategy & Management (45%)

• Lead the end-to-end data lifecycle: ingestion, transformation, validation, and visualization.

• Identify and assess data sources across business functions (e.g., Operations, IT, HR), and design strategies to integrate and consolidate them into usable formats.

• Lead data hygiene and mapping efforts by cleansing and standardizing datasets, and developing clear data dictionaries that bridge technical structures with business definitions.

• Design and implement scalable data pipelines and governance frameworks to ensure data quality, consistency, and traceability.

Reporting & Visualization (25%)

• Develop and maintain Power BI dashboards and reports that support strategic KRIs and operational insights.

• Standardize reporting methodologies across workstreams and ensure alignment with enterprise data strategy.

• Train and support business users to increase adoption and self-service analytics capabilities.

Cross-Functional Collaboration & Education (20%)

• Serve as a bridge between business, technology, and analytics teams ensuring alignment on data architecture, tooling, and priorities.

• Provide basic training and knowledge-sharing sessions to upskill team members on AI tools, data literacy, and reporting best practices.

• Support change management efforts by translating technical solutions into business value and actionable insights.

Innovation & Enablement (10%)

• Identify opportunities to streamline and enhance data processes through automation, low-code/no-code tools, and workflow optimization.

• Leverage platforms such as Microsoft Power Apps, Power Automate, and Power BI to build scalable, user-friendly solutions that reduce manual effort and improve data accessibility.

• Collaborate with business and technology teams to pilot and scale process improvements that drive efficiency and support operational goals.

• Promote a culture of continuous improvement by sharing best practices, enabling self-service capabilities, and supporting digital literacy across the team.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, Statistics, or a related quantitative field.

• 5+ years of experience in data analytics, data management, or business intelligence roles.

• Proficiency in SQL, Python, and data visualization tools (Power BI, Tableau, etc.).

• Experience with Microsoft Power Platform (e.g., Power Apps, Power Automate) or other low-code/no-code tools to support automation and self-service solutions.

• Familiarity with cloud data platforms (e.g., Azure) and data governance practices is preferred.

• Strong understanding of data integration, transformation, and reporting best practices in a business context.

Preferred Qualifications:

• Quick to learn and apply emerging technologies, especially in automation, data integration, and digital enablement.

• Skilled in identifying opportunities for automation and process improvement using low-code/no-code tools such as Microsoft Power Platform.

• Identify gaps between current state and future state, and help define practical steps to bridge them through data-driven solutions.

• Skilled at connecting technical solutions to business needs, with the ability to communicate clearly across technical and non-technical audiences.

• Technically adept problem solver with a strong engineering mindset. Able to design, prototype, and implement innovative solutions using modern data tools and frameworks, while confidently challenging legacy processes and assumptions.

• Curious, experimental, and proactive in identifying opportunities to improve how we use data and technology to deliver business value.

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.