Job Board - Job Detail: Bell Canada - Associate Project and Process Delivery, Bell

Associate Project and Process Delivery, Bell - Montreal

Bell Canada

Montreal, Quebec

Salary: Information not available

Req Id: 423517

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell’s Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell.

As part of our team, you will be at the heart of our customer experiences.

Name and description of the hiring department

The associate oversees project management and process improvements for our Virtual Repair self-serve digital tool available to our residential customers.

The Project/Process Delivery Associate is responsible for facilitating the implementation and delivery of system tools, products, services, and applications. They review and analyze Business requirements, document, identify risks and make recommendations to achieve optimal results.

Job Duties / Accountabilities

Creation of project related reports and analysis documentation
Analyze data/reports to provide insight into results
Responsible for documenting various project activities and outputs
Ensures that various steps to implement a project/process are respected
Deliver on operational requests received from the project team
Liaison with cross-functional teams
Analyze and resolve issues to minimize system and application risks and negative impacts for customers
Researches and obtains various test results, investigates and documents results and recommends interim solutions if applicable
Study, analyze, resolve and troubleshoot unusual and complex situations and submit resolutions to improve/update reference tools, aids
Make key decisions or recommendations to challenges while maintaining a positive experience
Perform deep dives from Exec escalations
Build Power Point presentations

Essential Skills / Competencies

Ability to use critical thinking to find innovative solutions
Ability to meet tight deadlines and manage multiple tasks simultaneously, with little supervision
Ability to address priorities in a changing environment
Ability to find creative solutions to business objectives
Strong understanding of technologies and systems with hands on experience supporting various user groups
Knowledge of Field operational procedures, processes, products, and services
Proficiency with MS Office, Excel and Power Point (Intermediate)
Experience in identifying, submitting and tracking IT system defects
Experience in analyzing and reporting on complex situations
Excellent communication skills – written, verbal and visual
Knowledge of English without any significant limitation. In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

Preferred Qualifications / Competencies

Familiarity with design software (e.g. Photoshop/InDesign/Illustrator/Canva)
Strong attention to details
Organizational skills
2 years+ experience in a similar role

Working Conditions

Working hours: Monday to Friday
Available to work overtime if needed

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 07/21/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.

For any questions regarding this employer and the application process please contact:

Recruitment Team

Email: recruitment@bell.ca

Retail Team

Email: mitch.kimelman@bell.ca

For additional support, please visit Bell's Frequently Asked Questions de Bell.

https://jobs.bce.ca/bell/lp/Support%20%7C%20FAQs/350dafe3a523ea17/?locale=en_US]

About Bell Canada

Canada’s communications leader for 137 years, Bell continues to transform itself to provide more value to its customers and shareholders. Our goal is to be recognized by customers as Canada’s leading communications company. To achieve it, we rely on the efforts, engagement and expertise of our employees. Our 50,000+ team members are located across Canada, working in thousands of locations in urban and rural areas. Our diverse team is made up of individuals who are highly skilled in a broad range of jobs, working in an environment designed to nurture an engaged workforce and a performance-driven culture. We focus on attracting, developing, and retaining the best talent, as well as creating a positive employee experience that drives effectiveness and high performance in our evolving business environment. Through workplace wellness initiatives – including innovative mental health programs – and by celebrating diversity in the workplace, we reinforce our commitment to create an inclusive atmosphere for all team members.