About Us

The Maintenance Enforcement and Victim Services Division of the Department of Justice is responsible for providing support to victims of crime, including their families and children, including assistance with benefits owed to them through a maintenance support order and ensuring that there is improved access to these critical programs for vulnerable groups who need them. 

The Maintenance Enforcement Program (MEP) is a free service of the Nova Scotia Department of Justice that helps you make or receive court-ordered maintenance payments when your court order is enrolled with the program and can take steps to enforce maintenance orders when payments are not made. The MEP operates under the laws set out in the Maintenance Enforcement Act. Benefits of enrolling in the MEP include:  we keep an accurate record of all payments made and received; we protect your personal information; we act as a buffer between payors and recipients; we work with the MEP’s in other provinces if the payor or recipient live outside Nova Scotia; and we can take enforcement action if payments are not made.  No one other than the MEP can enforce an order to pay maintenance.

For more information on the Department of Justice MEP, please visit our website: https://mep.novascotia.ca/

About Our Opportunity

As a Coordinator, you will be reporting to the Senior Manager and will be accountable for the overall management of each of the operations (client service and enforcement) of the Maintenance Enforcement Program which includes the Inter-jurisdictional Support Order Enforcement unit, in accordance with the Maintenance Enforcement Act and the Interjurisdictional Support Orders Act.  

Primary Accountabilities

The Coordinator is responsible for implementation of the program’s audit and compliance functions, in overseeing a proactive approach to enforcement of child and spousal court-ordered support and for the integrating new or modified client service approaches into an existing complex service delivery model, while maintaining the enforcement office’s service level objectives and client satisfaction targets.

The successful Coordinator will be responsible to lead direct reports in making impartial and fair enforcement decisions, to take corrective action where necessary, address concerns of clients and to recommend solutions in complex files.

The Coordinator is responsible to be a change agent to work collaboratively under the supervision of the Senior Manager and with other Coordinators, and with the management team to achieve excellence in program delivery.

Qualifications and Experience

This may be the right opportunity for you if you have a University degree with five (5) years of managerial experience in the area of family justice, or an acceptable equivalent is required.  Preference will be given to candidates whose experience is within a justice related environment. Experience, knowledge and understanding of the Maintenance Enforcement Program is considered an asset. 

Experience is required in a leadership role in the development and delivery of program or business services within existing legislative and policy frameworks; monitoring compliance with operational requirements; providing policy advice in the areas of program development and delivery; sound fiscal management. 

The candidate must have strong organizational, communication and written skills and have demonstrated sound thinking and decision making in a fast paced, client-centered program. 

The position requires a self-starter who is results orientated, possesses excellent interpersonal skills, has demonstrated the ability to lead and achieve consensus and cooperation among staff and other professionals and government officials, as well as with outside sources. Some travel is required. The ability to speak French is considered an asset.

The Government of Nova Scotia has adopted the LEADS Leadership Framework. During the interview, candidates will be expected to express how they have demonstrated the key behaviours and capabilities required to effectively lead in a caring and inclusive environment. LEADS Domains includes Leads Self, Engage Others, Achieve Results, Develop Coalitions and Systems Transformation.

For more information, please visit LEADS (novascotia.ca).

We will assess the above qualifications and competencies using one or more of the following tools: written examination, oral presentations, interview(s), and reference checks.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

Works in a comfortable office environment with opportunity to move about. Periodic business travel to other locations within the province to consult with staff and/or deliver training is expected.

Additional Information

This is a Permanent employment opportunity based in NEW WATERFORD.

What We Offer

•    Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
•    Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
•    Countless career paths. 
•    A dynamic, client-focused office environment where service excellence and teamwork are our focus.