Requisition ID: 229714

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

The Application Support team is responsible for providing production support and maintaining applications within Global Payments Technology. Along with the Business Analysts and developer teammates, the vision is to provide technical support and solutions to meet the needs of our customers.

The role:

To support the vision, we are seeking a Business Analyst who will play an important part in the team to achieve the desired goals, by contributing technically and analytically to meet the needs of our partners and help find a solution to the issues our customers face. You will be expected to provide recommendations on best practices and enhancements that are in line with the bank’s technology road map. In addition, the candidate will also work towards problem management analysis and application maintenance within the low value payments portfolio.

Is this role right for you?

• Keep current on rapidly changing technological trends, document, self teach new technologies and maintain an understanding of the department’s business and technology strategies. 
• Independently resolve complex, multi-faceted problems to meet the business needs of the assigned Lines of Business, by applying their financial and technological knowledge to the design of methodologies, models, and/or systems solutions. 
• Manage multiple small projects and/or lead specific sections of large projects to implement solutions to business problems.  This involves planning and scheduling resources, developing detailed project plans, monitoring progress against planned objectives, financial review, and securing consensus and co-operation from users and senior management.
• Review and prioritize the problem management backlog, Application Portfolio updates, including tracking the completion of upgrades, maintenance updates such as software currency deliverables.
• Participate in the systems implementation process by defining business requirements and processes, developing test strategies and test cases, performing testing, defining user procedures and workflows, developing conversion and implementation strategies, verifying conversion, providing user documentation, providing user training, and providing post-implementation support.

Do you have the skills that will enable you to succeed in this role?

• Strong expertise in business process mapping, requirements gathering & documenting and system analysis 

• Core analytical and problem-solving abilities with keen attention to detail 

• Ability to communicate effectively with both technical and business stakeholders, translating complex information into clear insights 

• Ability to conduct gap analysis on different payment standards 

• Strong ability to build and maintain relationships with stakeholders across the bank 

• Ability to quickly adapt and manage multiple priorities in a fast-paced, dynamic environment 

• Ability to proactively identify project risks and contribute to overall project health and success 

• Proficiency in using Jira / Confluence/ MS Office / Power BI

• Experience in Banking/Financial industry is a nice-to-have 

What's in it for you? 

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. 
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. 
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.   
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. 
• Community Engagement - no matter where you choose to work from; we offer opportunities for community egagement & belonging with our various programs such as hackathons and much more!

Work conditions: Hybrid

 #LI-Hybrid

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.