We are looking for a dynamic and experienced Director to join our Global Technology Infrastructure, Cybersecurity and Risk Governance Audit Team. This position offers the opportunity to develop and implement audit strategies while collaborating across the organization to deliver high-value audit and advisory services with a focus on the Global Information Risk Management and Global Technology Governance functions. By joining us, you will play a crucial role in enhancing governance, risk management, compliance, and internal controls, contributing to our mission of driving value and fostering a culture of excellence at Manulife.

This is a Hybrid opportunity in our Toronto Head Office where you will come into the office Tuesday, Wednesday, Thursday and can work from home on Monday and Friday.

Key Responsibilities:

• Deliver high-quality insights and reports to business partners and stakeholders, ensuring assurance over information and technology risks and controls management, including cybersecurity and critical information technology operations.
• Analyze and provide recommendations for improving oversight and challenge of Line 2 over Line 1 activities, efficiency and quality in the risks and controls self-assessment (RCSA) process.
• Manage team operations, reporting cadence, and updates.
• Supervise the audit team, including direct reports.
• Oversee the team strategy to meet Audit Services operational targets related to budget, timeline and quality of execution.
• Lead a center of excellence for specific technology audit domain to provide expertise, leverage cross-segment learnings, and develop a consistent audit strategy and approach.
• Collaborate with the first and second lines of defense on audit activities, recommendations, Process Risk and Control scope, and RCSAs improvements.
• Conduct industry benchmarking to enhance audit reports and support the strategic direction of technology audits.
• Perform integrated and cross-functional audits in partnership with groups across Audit Services, providing comprehensive reporting on risks that could hinder management's objectives.
• Establish a high level of credibility and build professional relationships with stakeholders responsible for technology across all Segments and Global functions.

Required Qualifications:

• 10 years of experience in audit or technology, ideally within the financial services industry.
• Bachelor's degree required; advanced certifications (CPA, CIA, CISA, CA) will be an asset.
• Proficiency in auditing technology governance, risk and controls management processes, with a deep understanding of cybersecurity, resiliency and emerging risks (e.g. GenAI) management frameworks.
• Familiarity with change management principles
• Strong analytical capabilities with comfort in quantitative and financial analysis.
• High level of conceptual skills and the ability to operate strategically.
• Excellent people management and communication skills.

Preferred Qualifications:

• Demonstrated ability to influence senior leadership team members individually and collectively, securing approval and implementation of recommendations.
• Capability to work in a fast-paced environment with incomplete information, advancing tasks based on known information, common sense, and asking the right questions.
• Strong business acumen, customer and market focus, with proven strategic thinking and execution skills.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.