We are partnering with a private lending client to recruit a highly organized and detail-oriented Mortgage Administrator to join their fast-paced team. This role is critical to the success of the mortgage department, supporting the team by managing mortgage files, processing payments and renewals, and ensuring all documentation and compliance requirements are met. The ideal candidate brings strong organizational skills, a solid understanding of residential mortgages, and the ability to manage multiple priorities under tight deadlines.

Roles and Responsibilities

• Set up new mortgage files, maintain accurate paper and electronic filing systems, and manage offsite document storage.

• Process daily mortgage transactions, including payments, payouts, renewals, and discharges, ensuring accuracy and timeliness.

• Prepare discharge statements and calculate payout penalties.

• Collect and verify all required mortgage documentation, ensuring the fulfillment process is completed accurately.

• Administer property tax accounts by reviewing reports, processing payments, and following up where mortgagors are responsible for taxes.

• Monitor and follow up on cancelled or lapsed property insurance policies.

• Communicate effectively with mortgage brokers, law offices, and other professionals to facilitate the timely closure of mortgage deals.

• Provide backup support to the administration team for renewals, insurance, collections, and other related duties as needed.

• Apply and adhere to Anti-Money Laundering (AML) and Anti-Terrorist Financing (ATF) policies and ensure documentation requirements are met.

• Deliver exceptional customer service and maintain a professional and positive demeanor in all interactions.

• Perform other duties as assigned by management.

Qualifications and Skills

 

• Minimum 3 years of experience in mortgage administration, ideally within a financial institution (bank, trust company, or credit union).

• Strong knowledge of residential mortgage processes, documentation, and compliance.

• Excellent organizational skills, with the ability to manage competing priorities and meet deadlines.

• Strong written and verbal communication skills, with confidence in working with internal and external stakeholders.

• Proficiency in mortgage administration systems and standard business software.

• Ability to work independently while being a collaborative, reliable team player.

• Professional, customer-focused, and positive attitude.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.