This role will support the business and technology teams in complying with organizational and regulatory guidelines and best practices towards enhancing the resilience of technology systems and infrastructure. Activities will support the continuity of critical business operations.

The role will also participate in key projects and initiatives ensuring information risk is always considered and managed, and will work with other teams including Information Security, Information Protection and Vendor Risk Management to provide comprehensive Information Risk Management to the company.

Position Responsibilities:

• Serve as the Group Functions contact for disaster recovery requirements.

• Provide support for business continuity and disaster recovery efforts, aligning with Manulife's new resiliency model.

• Empower technology partners to identify and manage their disaster recovery and operational resilience risks effectively.

• Lead and participate in key projects and initiatives, ensuring that disaster recovery risk is consistently considered and handled.

• Collaborate with business and technology teams to achieve business goals while safeguarding our ability to deliver infrastructure and application services during disruptions.

• Coordinate DR test planning, execution and reporting with technology partners

• Support L2 and L3 reviews of DR program practices

Required Qualifications:

• 5 years of experience in Business Continuity, Disaster Recovery, Information Technology/Systems, or Project Management from a large, complex organization.

• Strong personal computing skills (MS Office) and familiarity with BCM/DR Planning tools and/or relational databases (e.g., Fusion Risk Management, Archer, PowerBI).

• Broad understanding of system/cloud technologies and Business Resilience/Disaster Recovery tools and techniques.

• Superb communication skills, including the ability to develop and deliver effective user education sessions and presentations to all interpersonal levels.

• Demonstrable ability to build relationships, engage, and influence others.

• Knowledge of OSFI (B10 & E21) is required.

Preferred Qualifications:

• Professional certification in BCM/DR (ABCP, CBCP, MBCI, or MBCP) is a plus or working towards acquiring certification.

• University Degree preferred

• Financial Services industry experience preferred.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.