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Customer support/Admin assistant

Altis Recruitment

Pickering, Ontario

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    Save this job      2025-08-11

Customer support/Admin assistant

Altis Recruitment

Pickering, Ontario
 
Salary: Information unavailable
 

Our client in the Automotive Industry is currently seeking a Remarketing Service Specialist to assist the Remarketing Department in various aspects of dealer relations, online sales, and related programs.

This role requires a deep understanding of lease end policies, including vehicle inspections, customer end-of-term processes, and dealer transactions.

This is a 1 year contract to start
- $28/hr 
-Fully remote role 
- Monday to Fridays, you will be rotating between 2 shifts: 9-530 and 11:30 - 8(you MUST be available both times) 

Job Responsibilities

  • Respond to inquiries related to vehicle purchases, lease-end quotes, title and ownership, transportation logistics, and dealer service loaner processes.

  • Monitor dealer sales channels and support inquiries across various direct and pre-owned vehicle programs.
  • Investigate and identify patterns in vehicle status changes—such as ungrounded units, seller removal, mileage issues, and more.

  • Manage email queues and support channels for dealer partners using direct sales platforms.

  • Issue and follow up on manual dealer payoff quotes, including handling shortages when necessary.

  • Act as a liaison between dealers and internal field teams to ensure timely grounding and processing of vehicles.

  • Support program inquiries such as lease pull-ahead options, pricing questions, and certification levels.

  • Monitor service level agreements (SLAs) and hold vendors accountable for timely and quality fulfillment of remarketing-related services.


Qualifications/Skills:

  • 2-4 years of experience in customer service/call centre role.
  • Strong communication and problem-solving skills.
  • Analytical and conceptual thinking abilities.
  • Proficient with computer applications, including Outlook, Excel, Word, PowerPoint, and Oracle.
  • Ability to integrate people, processes, or systems effectively.
  • Skills in influencing and negotiation.
  • Positive attitude, team-oriented, and highly motivated.
  • Capable of working independently with minimal supervision.

Education:

  • College diploma required.
  • Bachelor’s degree in business preferred.


We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

 

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 Altis Recruitment Team

Email: militaryfamilies@altis.com

613-230-3700

 

 

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.