Reporting to the Manager, Student Services and functionally reporting to the Manager, Libraries and Learning Commons, and day-to-day guidance from the Campus Librarian, you will:

• Deliver library and learning commons services, including, but not limited to:
  • Answering various levels of in person and virtual reference questions.
  • Supporting users in locating, accessing and using resources.
  • Providing technology and troubleshooting support.
  • Working cooperatively to ensure campus community information and learning support needs are being met.
  • Actively promoting and supporting in the delivery of all Libraries and Learning Commons services, programs, initiatives and activities.
• Support collection maintenance; collect and maintain usage statistics and service data; and provide user education during all transactions.
• Utilize Novanet systems to register library borrowers; circulation activities; provide document delivery and reserve services; and process library materials and equipment for loan.
• Collaborate with Central Libraries and Learning Commons on college-wide and consortia initiatives and participate in working groups, committees, and projects to advance library and learning commons services and meet required standards.
• Support and participate in student events, such as Orientation, Get Started, Open House, and Convocation. This role supports NSCC students, employees, and alumni as well as external library borrowers within library consortia and the broader community.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a diploma in Library and Information Technology.

• You have a minimum of one year (full-time equivalent) of recent and related occupational experience in a library environment. Academic library experience is considered an asset.

• Demonstrated experience with academic integrity, citation and referencing.

• You possess strong demonstrated experience with library applications, including library services platforms (ideally Novanet and Alma LSP) and discovery services (ideally Primo); online databases; internet resources; LibApps (e.g., LibGuides).

• You have strong demonstrated computer literacy skills including Microsoft Office Suite.

• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.

• Experience with Learning Management Systems (e.g., Brightspace) and Pressbooks is considered an asset.

• Copyright and open educational resources (OER) experience is considered an asset.

• Experience with assistive technology e.g., alternate format texts (AFTs), text-to-speech software, accessibility features in desktop and web applications and equipment is considered an asset.

• You have experience supporting and providing service to students and prospective students.

Relevant Skills and Knowledge:

• You demonstrate a commitment to equity, diversity, inclusion, accessibility, and anti-racism.

• You possess excellent interpersonal skills and are able to interact at all levels of an organization.

• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction.

• Your superb team working skills enable you to contribute positively to a team environment.

• You are known for your problem solving and critical thinking skills.

• You are a strong communicator.

• You possess excellent coordination skills specifically related to coordinating services, logistics and events.

• You have specific technical occupational knowledge and skill in library applications including integrated library systems, discovery layers, subject guides and a variety of online databases and internet resources.

• Ability to assist learners in troubleshooting technology issues including Microsoft Office365, Learning Management Systems, equipment, scanners and printers, etc.

• You have proven records and information management skills and abilities.

• Ability to multitask and prioritize in a fast-paced environment; effective time management skills.

• Strong attention to detail skills.

• Demonstrated professionalism and understanding of confidentiality.

• You are dedicated to life-long learning to maintain currency in professional practice, emerging trends and technology.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Nikki Berrigan, HR Generalist at nikki.berrigan@nscc.ca. Our Employee Workplace Accommodation Policy can be found here.