Our client is seeking multiple Customer Service Representatives to join their team in Fredericton, NB on a contract basis!

Work Location: Fredericton, NB
Start Date: August 1st
Contract Duration: 4 months
Pay Rate: $18.22/hour.

Job Description:

Customer Service Representative (English)

• Training Duration: 4 weeks (Monday to Friday, 9 AM - 5:30 PM AST)
• Hours of Operation:
  • Monday to Friday: 7 AM – 11 PM AST
  • Saturday and Sunday: 10 AM – 10 PM AST
• Work Schedule: 35-44 hours per week, including evenings and weekends. Shift bidding based on monthly performance.

Roles and Responsibilities:

• Investigate customer inquiries and determine the necessary actions to resolve them within established guidelines.
• Update accounts and complete billing transactions to rectify errors and process adjustments.
• Suggest additional or alternative products or services to meet customer needs.
• Proactively maintain and enhance ongoing relationships with customers.
• Escalate calls as appropriate.

Basic Qualifications:

• Minimum of 1 year of customer service experience.
• High School Diploma or equivalent.
• Experience in customer service delivery or customer contact services.

Preferred Skills:

• Good knowledge of customer care functions.
• Strong analytical skills and sensitivity to customer needs.
• Ability to handle irate customers in stressful situations.
• Computer literacy.
• Ability to multitask effectively.
• Strong teamwork skills.
• Openness to feedback and ability to act on it.
• Flexibility to work various shifts and days.

Apply Today!

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.