The Director, Business Line Controls is a strategic leader responsible for designing, implementing, and managing the operational control framework across the Bank Business Lines. This role ensures that effective controls are in place to mitigate risks, enhance operational efficiency, and maintain compliance with internal and external standards and regulations.

As a member of the Strategy, Governance and Controls team, this role is critical in ensuring that Manulife Bank’s risk management framework is effectively implemented and that our first line of defense controls are robust and functioning as intended.

Position Responsibilities:

• Develop and implement a comprehensive operational controls strategy for each of the Bank’s business lines (Specialized Lending, Residential Lending and Retail Products) that aligns with regulatory requirements.

• Lead the design, implementation, and maintenance of operational control policies, and procedures across the business lines.

• Identify and assess operational risks by taking ownership of Risk and Control Self Assessments (RCSA); work in partnership with the operational controls team and line 1B to conduct periodic controls testing and develop mitigation strategies and controls to address gaps.

• Collaborate with cross-functional teams to enhance control environments and integrate controls into business processes by exercising sound judgement in evaluating control gaps and developing practical and value-added recommendations.

• Provide leadership and guidance to the business lines, ensuring effective execution of responsibilities and continuous development of team members.

• Prepare and present reports on the effectiveness of controls to senior management and other stakeholders.

• Stay informed of industry trends, regulatory changes, and emerging risks to proactively adjust control strategies and practices.

• Lead initiatives to enhance first line risk management capabilities and promote a culture of control awareness and accountability.

• Be the single point of contact for any internal and external audits, compliance testing activities, ensuring timely and accurate responses to inquiries and audits.

Required Qualifications:

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field. A Master’s degree or relevant certifications (such as CPA, CIA, or CISA) is preferred.

• A minimum of 8 years of experience in operational controls, risk management, audit or a related leadership role.

• Proven experience in developing and implementing operational control frameworks and conducting risk assessments.

• Strong leadership and team management skills with the ability to foster a culture of compliance and continuous improvement.

• Excellent analytical and problem-solving abilities with a focus on detail and accuracy.

• Exceptional communication and interpersonal skills, with the ability to effectively communicate complex control issues to diverse audiences.

• Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.