• Reporting to the Manager, Administrative Services, you will provide a full range of administrative support services for the Business Office.
• You will provide superior customer service to all clients, including but not limited to students, staff, and the public.
• You will be responsible for all functions relating to Accounts Receivable. These functions include but are not limited to the following: receipting payments, processing deposits, invoicing, assisting students regarding tuition, sponsorships, collecting overdue accounts, and processing refund requests.
• Other administrative duties will include campus reception functions such as responding to telephone, email, and in-person enquiries. You will also provide general office support to campus operations as required.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a post-secondary certificate or diploma in Business or Administrative Professional/Office Administration combined with a minimum of two years' (full-time equivalent) recent and related experience in a fast-paced office environment. Or you have the recognized equivalency of a high school diploma with significant (10+) years of administrative experience.

• Occupational experience that includes a front-line customer service role in a post-secondary institution would be considered an asset.

• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, specifically Outlook, Excel, Sharepoint and Teams. Prior experience with PeopleSoft (or other enterprise information systems) would be considered an asset.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work.
• Experience supporting/providing service to students, faculty, staff and prospective students would be considered an asset.
• Experience managing student financials (or similar) would be considered an asset. You will be required to understand student account postings including tuition, fees, payments, and awards. You will be required to understand how to check a student's application, check enrolments, tuition calculation, and checklists.
• Experience issuing invoices and understanding the accounts receivable collection process would be considered an asset.
• Experience supporting/providing service to students and prospective students would be considered an asset.

Relevant Skills and Knowledge

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism.
• You possess excellent interpersonal skills and are able to interact at all levels of an organization.
• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment.
• You have specific technical occupational knowledge and skill in working with databases and Excel.
• You are known for your problem solving and critical thinking skills.
• You are a strong communicator.

• You possess excellent coordination skills specifically related to working in a fast-paced, deadline-driven environment.

• You have proven records and information management skills and abilities.

• You demonstrate a strong commitment to excellence especially regarding official communication, correspondence and information management in terms of accuracy and timeliness.

• You are dedicated to life-long learning and demonstrate professional curiosity in self-driven learning activities.

• You have specific technical occupational knowledge and skill in data entry and managing financials in a large ERP system (Peoplesoft preferred)
• You possess excellent coordination skills specifically related to operating in a fast-paced client-facing Business Office
• You demonstrate a strong commitment to excellence (in ensuring accurate posting of accounts, reconciling cash, accurately dealing with inquiries, processing refunds, etc.)

We value Diversity and Inclusion

The College values diversity and inclusion and is committed to employment equity. We encourage applications from all qualified candidates including Aboriginal/Indigenous Persons, Black/African Nova Scotians, members of racially visible communities, persons with disabilities, persons of a minority sexual orientation, gender identity and/or expression, and women. Applicants from these communities wishing to self-identify may do so by completing the online questionnaire within the application.

All NSCC positions are advertised every Tuesday and Thursday. To learn more about us and our hiring process, please follow this link.

Candidates selected for interviews will be expected to provide at least three recent occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister at David.meister@nscc.ca. Our Employee Workplace Accommodation Policy can be found here: https://www.nscc.ca/about_nscc/policies_procedures/index.asp

Unfortunately, we can not accept late or paper applications.