Application Deadline:07/26/2025

Address:33 Dundas Street West

Customer Solutions

The Product Manager, Student Lending reports to the Director, Specialized Lending and is part of the Unsecured Lending Team. This role is responsible for managing the student lending portfolio of products with direct P&L (profit and loss) and customer experience accountability. The Product Manager develops, leads and implements initiatives to drive acquisition and balance growth, while managing product risk and optimizing profitability. The product manager maintains a pulse on the market, launches new features as required, optimizes profitability and improves the customer experience. This role is responsible to optimize campaign strategy, digging into policies and simplifying processes and collaborating cross-functionally with partners such as Frontline Effectiveness, Analytics, Segments, Credit Risk, Collections, Leads Management, Marketing, Digital, Technology, and Operations.

Key Accountabilities

1. Product Management

• Proactively identify and prioritize opportunities to improve the portfolio of products, scope white spaces and product innovation opportunities that differentiates BMO in the market and bolsters our value proposition. 
• Execute on a 3-year product roadmap to improve capabilities simplify processes and launch new features to market to differentiate the value proposition.
• Manage the day-to-day needs of the portfolio, including exception handling from the distribution teams and customers, consumer credit requests that involve requests for exceptions that fall outside product policy (e.g. credit limit, program eligibility etc.) 

• Work closely with consumer credit to align on a case-by-case basis and decision such requests in a timely manner to meet high customer experience standards (e.g. 24-hour SLA), and other ad-hoc requests as they arise.
• Oversee operations to maintain and improve product systems and processes, and enhance infrastructure as needed to support product updates as required.
• Partner closely with our Segments team to advance Student Strategy and leverage partnerships with various schools to further grow the student lending portfolio

2. Risk management

• Proactively explore existing and potential risks and sources of risk, taking specific actions to more accurately and effectively identify and manage various forms of risk, timely escalating probable issues of materiality.
• Proactively collaborate with Credit Risk and Analytics and Collections to monitor and manage leading indicators and anticipate impact to business
• Manage risk, and support the required evolution of policies, procedures, and controls

3. Campaign Management

• Ongoing market scans to ensure competitive pricing in the marketplace.
• Develop, launch and manage initiatives to attract balances
• Monitor the impact of pricing and campaign changes

4. P&L Management

• Monitor and interpret product and campaign performance of various acquisition campaigns and recommend improvement strategies
• Drive actions to improve profitability through data-driven decisions

Cross Functional Relationships

• Partners with Unsecured Lending team, Risk, Fraud, Marketing, Analytics, Segments, Technology & Operations and Digital

Knowledge & Skills

• 5+ years of experience in product management, marketing or strategy with strong business acumen
• Prior Lending product experience would be an asset
• Strong experience in business casing, acquisition, campaign management, analytics, project management, policy experience P&L and credit risk.

Skills

• Distinctive problem-solving skills and ability to think strategically
• Robust analytical skills and strong attention to detail
• Proven project management and change management skills
• Highly developed relationship management skills
• Strong verbal and written communication

$68,000.00 - $126,000.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.