A Disability Litigation Claim Consultant is responsible for partnering with Legal teams to manage and resolve disability insurance claims that have escalated to litigation. This role involves working closely with legal teams, claimants, medical professionals, and other stakeholders to ensure that claims are handled efficiently, fairly, and in compliance with relevant laws and regulations. The role partners with Legal Counsel in analyzing complex medical and legal information, developing strategies for claim resolution, and representing the insurance company in negotiations and court proceedings. A Disability Litigation Claim Consultant plays a crucial role in ensuring the fair and effective resolution of disability claims while minimizing legal risks and financial exposure for the company. This position requires a combination of medical knowledge, the ability to acquire legal acumen, and strong interpersonal skills to navigate the complexities of disability litigation successfully. Consideration will be made to all candidates across Canada.

Position Responsibilities:

• Claim Management: Handle a caseload of disability claims that have progressed to litigation, ensuring timely and accurate processing.

• Medical Analysis: Review and interpret medical records, reports, and other documentation to continue with the assessment of the claim.

• Negotiation: Collaborate with Legal Counsel to engage in settlement negotiations with claimants, attorneys, and other parties to resolve claims in a fair and equitable fashion.

• Documentation: Maintain detailed and organized records of all claim activities, correspondence, and legal documents.

• Compliance: Ensure all claim handling practices adhere to company policies, industry standards, and legal requirements.

• Communication: Serve as the primary point of contact for Plan Sponsors and Internal Claims Staff throughout the litigation process.

• Reporting: Prepare regular reports on claim statuses, litigation outcomes, and other relevant metrics for senior management and Plan Sponsors.

• Risk Assessment: Identify potential risks and develop strategies to mitigate them, including recommending changes to policies and procedures as needed.

• Training and Development: Stay updated on industry trends, legal developments, and best practices related to disability claims and litigation.

• Support Operations: In collaboration with the Legal Department, provide complex claim support to the claims operations related to subrogation, arbitration, power of attorney, and human rights cases.

Required Qualifications:

• Experience: Minimum of 3-5 years of experience in disability insurance claims management,

• Knowledge: Strong understanding of disability insurance policies, medical terminology, with the ability to rapidly learn legal procedures and practices

• Skills: Excellent analytical, negotiation, and communication skills. Proficiency in using claims management software and other relevant tools.

Preferred Qualification:

• Education: Bachelor’s degree in a related field (e.g., Law, Business, Healthcare) is an asset.

• Certifications: Relevant certifications in insurance, legal, or healthcare fields are advantageous.

• Attention to Detail: Ability to meticulously review and analyze complex information

• Problem-Solving: Strong problem-solving skills to develop effective litigation strategies and resolve claims efficiently.

• Interpersonal Skills: Ability to build and maintain positive relationships with claimants, legal teams, and other stakeholders.

• Time Management: Strong organizational skills to manage multiple claims and deadlines simultaneously.

• Ethical Judgment: High level of integrity and ethical judgment in handling sensitive and confidential information.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.