The Senior Manager, Risk and Security (Ops and Marketing Tech) leads the strategic design, integration, and optimization of risk management and security solutions across the Ops and Marketing Technology business unit! This role is responsible for ensuring robust, scalable, and secure architectures that safeguard business assets, align with enterprise and business unit standards, and support organizational risk mitigation and security initiatives.

Position Responsibilities:  

• Supports development, implementation, and maintenance of cybersecurity governance frameworks, policies, and procedures aligned with industry standards and regulatory requirements.
• Coordinates assessment and cyber risk analysis activities, supports development of comprehensive cyber risk reporting capabilities, and establishes critical metrics to determine controls efficacy.
• Monitors the implementation of cyber risk controls for technology and business project plans.
• Performs high quality analysis of cybersecurity risk data to identify causes of trends and works with information owners to detail control plans.
• Leads meetings and analyzes cybersecurity risk indicators and builds completed level dashboards.
• Maintains comprehensive documentation of governance-related processes and activities and supports updates of cybersecurity policies, standards, and guidelines.
• Supports in managing cybersecurity budgets, tracking expenditure, and optimizing resource allocation
• Supports security and business leaders in developing and tracking metrics to assess cybersecurity programs.
• Collaborates with response teams to develop and maintain incident response plans, ensuring swift and effective responses to security incidents.
• Monitors and evaluates cybersecurity controls and governance processes regularly.
• Recommends improvements to enhance the overall security processes.
• Stays updated on evolving cybersecurity threats, risk assessment methodologies, and reports leading practices, contributing to the improvement of risk reporting processes.

Required Qualifications: 

• Solid understanding of information security controls and risks, risk management, IT governance, and security tools and technologies
• Solid understanding of cybersecurity principles, controls, and leading practices
• Understanding of legal and regulatory requirements related to cybersecurity, privacy, and data protection laws relevant to the organization
• Familiarity with cybersecurity governance frameworks and their implementation
• Knowledge of security technologies
• Proficiency in using data visualization tools (e.g., Tableau, Power BI, etc.)
• Knowledge of statistical data analysis and reporting toolsets
• Relevant certifications in AWS, Salesforce, or Adobe Experience Manager are a plus.
• ITILv3 certifications are a plus.
• Solid understanding of relational data structures, theories, principles, and practices is preferred.
• Knowledge and skills in data warehousing methodologies and tools are preferred.

Preferred Qualifications: 

• Cybersecurity
• Cybersecurity Governance
• Risk Assessment
• Risk Reporting
• Data Analysis
• Data Visualization

When you join our team: 

• We’ll empower you to learn and grow the career you want.  
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.  
• As part of our global team, we’ll support you in shaping the future you want to see.  
   

#LI-Hybrid
 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.