Our client located in Oakville is seeking a dedicated Administrative Assistant to join their team on a contract basis through November 2025. This is a hybrid role which requires 2-days onsite.

The ideal candidate will provide administrative and customer service support, playing a key role in the day-to-day operations of their services. This role requires a proactive, detail-oriented individual with exceptional communication skills and the ability to thrive in a collaborative team environment. Experience working within a public sector setting is considered a strong asset.

Key Responsibilities:

• Provide front-line customer service support via phone and email, addressing client inquiries with professionalism and accuracy.
• Review, process, and follow up on applications and service requests.
• Accurately input and maintain data in the Client Management System (CMS).
• Support case management activities and assist in resolving client concerns or escalations.
• Collaborate with management on ongoing case file reviews and updates.
• Maintain accurate records and documentation in accordance with internal guidelines and policies.
• Contribute to a positive, team-oriented work environment.

Qualifications:

• Minimum 2 years of administrative and/or customer service experience in a professional setting.
• Experience in the public sector is an asset.
• Strong verbal and written communication skills.
• High attention to detail with excellent organizational and time-management skills.
• Ability to work collaboratively in a team-focused environment.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort working with client databases or case management systems.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.