Competition # : 46224
Department: Opportunities and Social Development
Location: HALIFAX
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 09-Jul-25 (Applications are accepted until 11:59 PM Atlantic Time)
At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program(DSP).
Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.
Join our dynamic team at Service Excellence as we expand and enhance the digital landscape at OSD! As the backbone of coordination and administration for the Service Excellence team, you will be instrumental in supporting the integration and continuous enhancement of OSD Digital Products. Reporting directly to the Director of Operations Planning, you will play a pivotal role providing operational and procedural support to staff at OSD who are accountable for the delivery of core social programs. Your role will directly impact service delivery to clients.
You will assist in the delivery and administration of Digital Products, including the implementation of new products and the enhancement of existing OSD products. Working with two (2) case management systems (CCM and ICM) and beyond, you have the opportunity to support system releases, problem solve, create requirements/procedure documents, communications and change management initiatives. You will also:
A related Bachelor’s degree and one (1) year of related experience in coordinating and administering programs or an equivalent combination of training, education, and experience. In addition, you have:
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include but not limited to:
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.
Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government employees.
Most of your time is spent in a comfortable office setting. Travel may be required at times. You must have the ability to balance conflicting priorities, handle stressful situations, and work both independently and collaboratively as a team.
Pay Grade: PR 06
Salary Range: $1,924.95 - $2,760.42 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Email: competitions@novascotia.ca