Our client, a respected national non-profit organization, is seeking a highly organized and adaptable individual to join their team as a Senior Travel Services Coordinator. In this hybrid role, you’ll support critical service operations, contribute to continuous process improvement, and help maintain strong internal coordination and external partnerships. If you're detail-oriented and enjoy supporting mission-driven initiatives, this could be the ideal opportunity for you.

Key Responsibilities:

• Coordinate and track the delivery of service plans, ensuring they align with timelines, budgets, and established quality standards.
• Provide logistical and administrative support to assist in the smooth execution of projects and initiatives.
• Schedule and organize meetings, training sessions, and events; document outcomes and manage follow-up actions.
• Develop and maintain procedural documentation to standardize practices across the service area.
• Handle internal and external inquiries, offering guidance based on organizational policies and procedures.
• Maintain a centralized database of operational standards, templates, and process documentation.
• Gather and evaluate key performance metrics to support program planning and refinement.
• Prepare internal status updates and external reporting materials on a regular and ad-hoc basis.
• Support collaboration between departments and with external stakeholders to enhance service impact and coherence.
• Offer mentorship and onboarding support to newer team members, especially around tools, procedures, and service navigation.

Qualifications and Skills:

• 3+ years of related experience with a college diploma (2–3 years) or equivalent combination of education and work experience.
• Skilled in Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Proven ability to analyze complex issues and suggest practical solutions.
• Strong interpersonal and communication skills, including the ability to de-escalate sensitive situations with empathy.
• Experience supporting program operations, including planning, budgeting, and performance tracking.
• Comfortable working independently in a fast-paced environment with competing priorities.
• Knowledge of process mapping and service delivery optimization considered an asset.
• Demonstrated ability to interpret data to support informed decision-making.
• Bilingual in English and French (verbal and written) is required.

Working Conditions:

• Participation in an on-call rotation may be expected, especially during periods of peak activity.
• May involve occasional extended hours or work outside of standard business hours in response to urgent needs.
• Must be comfortable working with diverse populations and stakeholders across multiple regions.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.