The Opportunity

Join the GCS Team and Experience the Frontlines of Global Cybersecurity! Embark on an exciting journey with the GCS team and gain unparalleled exposure to the intricate world of global cybersecurity management. Witness firsthand how we tackle ever-evolving threats and implement layered protections to keep Manulife safe and secure.

Office location: Toronto - Canada (preference), alternatively Waterloo - Canada or Boston - USA;

Work arrangement: Hybrid - 3 days in office, 2 days from Home; Remote working arrangement is not available.

Position Responsibilities:

• Identify problems and inefficiencies through review of control design / data analysis and propose solutions for resolution or optimization

• Manage the Risk and Control Self-Assessments (RCSAs) program

• Review the adequacy of risk management and internal controls, identify issues, and develop remediation actions.

• Conduct periodic control tests, report findings to management, propose remediation plans, and raise issues with corrective action plans.

• Monitor corrective action plans and review evidence from control owners to ensure issues are resolved.

• Streamline the evidence management processes.  Facilitate self-service options when available

• Faciitate the Issue / CAP creation process.  Track CAPs to closure, support closures with adaquest evidence

• For self-identified issues, draft language and timelines for review and approval

Required Qualifications:

• Total 8+ years IT industry experience

• 5+ years of experience in Software of Computer engineering role

• Experience working in a client-facing, matrix, project-based organization, gained through prior audit, advisory, consulting, professional services firm, or other large organizations.

• Knowledge of audit methodologies, control frameworks and risk management practices

• Results oriented with a focus on quality, delivering value, and strong attention to detail

• Ability to balance priorities and meet deadlines

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Finance, Data Analytics, or a related field.

• Diligent in maintaining project plans, adhering to timelines, escalating issues appropriately, and documenting outcomes for reporting to senior stakeholders.

• Experience with using audit procedures to discover, analyze patterns, and identify anomalies

• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make value-added and practical recommendations

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.