Role Responsibilities

Are you looking for an exciting opportunity in Alberta Justice? Do you have strong administrative skills and a passion for helping others in need? If so, we want you to join our team!

As a Resolution Services Program Support, you will assist with the daily operations of the Resolution Services programs while serving as a frontline representative of Alberta Justice. Your willingness to learn and adapt to change will be key to your success in this role!
  
In this role, you will support complex procedures, practices, and initiatives within the operations of the Business and Resolution Services branch. Your duties in this role include, but is not limited to: 

• Scheduling Resolution Services matters and program services in coordination with service users, staff, and external service providers, and in consideration of available infrastructure and resources.
• Organizing and providing staff and external service providers with case information, procedural/program information, and updates relevant to their service delivery role(s).
• Assisting the public and service providers in the completion of forms and providing information regarding court and program procedures.
• Maintaining relationships with partners which include, court personnel, lawyers, mediators, program officers, and appropriate agencies as well as other staff to provide support and source assistance as needed.
• Recording and tracking case file information, including outcome data, in an organized and accessible manner to ensure that program information and statistics are easily accessed.

To be successful in this role, you will bring:

• Strong organizational skills to handle the volume and complexity of the work in a detail-oriented manner.
• Strong communication skills, including oral, written, and active listening.
• The ability to determine multiple options to meet a specific need, considering immediate and “big picture” implications.
• The ability to work collaboratively in a team environment; sharing information, supporting team efforts, and assisting with the workload of others whenever possible.
      

Please click on this link to view the job description for this position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

The successful candidate will possess the following Alberta Public Service competencies:

• Systems Thinking – You are aware of organizational priorities and goals and strive to create a culture of service excellence to positively impact the ability of the branch to meet those goals.
• Creative Problem Solving – You respectfully challenge the status-quo and embrace a creative and innovative approach to finding solutions which ensure the most effective and efficient method of service delivery.
• Agility – You have a strong ability to anticipate, assess and readily adapt to changing priorities, while maintaining resilience in times of uncertainty and effectively working in a changing environment.
• Building Collaborative Environments – You contribute to the conditions that promote information sharing, teamwork, and creative thinking to create outcomes that support the goals of the branch.
• Developing Networks - You communicate regularly with other team members and demonstrate a strong ability in fostering positive and effective relationships.
• Drive for Drive for Results – You have an ability to help create an environment that inspires and motivates others to maintain focus on achieving positive results for the branch.

Qualifications

Required: A High School Diploma and three (3) years of related experience are required.

The following will be considered related experience:  

• Experience in office administration.
• Experience working in a legal or court environment.

Equivalencies will be considered on the basis of:

• 1 year of directly related education for 1 year of experience, or
• 1 year of directly related experience for 1 year of education.
  
  

All applicants must include a cover letter. Applications without a cover letter will not be considered. In your cover letter, please provide a brief overview (approximately 300-400 words) of why you would be suitable for this position. Cover letters will be assessed for grammar, spelling, and punctuation as part of the screening process.  

Assets  
Preference will be given to candidates who have the following:

• A post-secondary certificate or diploma in a related field such as Business Administration, Administrative Assistant, or Legal Assistant/Paralegal.
• Training in and/or working knowledge of dispute resolution services and processes.
• Experience using Microsoft Office applications such as Word, Excel, Teams, Outlook, and SharePoint.
• Experience using Customer Relationship Management (CRM) software. 
• Work experience with scheduling appointments in a virtual environment.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Position Information:

• This is for one full-time, wage position with an end date of December 2, 2025.
• Work Location: John E. Brownlee Building, Edmonton.
• Hours of Work: 36.25 hours per week, Monday to Friday.
• Wage positions are only paid for the hours worked and are not eligible for benefits or pension contributions. 
  
  

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.