Description

• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. 

• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

• Provide professional, responsive customer service in a pleasant, courteous, and well-informed manner.
• Develop and maintain strong relationships with existing customers to understand their needs and provide tailored solutions.
• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate solutions.
• Encourage customers to utilize online self-serve options for managing their accounts and resolving issues independently.
• Adhere to compliance policies, practices and procedures when carrying out transactions.
• Demonstrate a thorough understanding of company policies and procedures and effectively communicate them to customers in a complex environment.
• Ensure customer privacy is maintained by strictly adhering to validation criteria in the call flow.
• Resolve problems at first point of contact in a friendly and helpful manner, acting as a subject matter expert about financial products and services
• Maximize up-selling opportunities by recommending an appropriate product and service.
• Retain customers by ensuring they are well-informed on the purpose and benefits of the service provided.
• Escalate cases as needed for Resource Officer to follow-up to completion
• Identify and pursue new sales opportunities for potential customers
• Analyze customer feedback and cancellation reasons to develop and implement proactive retention strategies.

• Proven experience in sales, customer service, or a related field
• Must have a friendly, confident, and engaging personality with excellent interpersonal skills- articulate and be a good listener.
• Strong English and French (verbal, written and reading skills) is required.
• Team player with strong customer service orientation, driven to help meet customer’s needs, resolve problems, and provide excellent customer experience.
• Strong attention to detail and problem resolution skills.
• Demonstrated ability to retain knowledge of company policies and procedures, with the ability to retain and communicate them effectively.
• Understanding of sales principles, ability to persuade the customer to buy; upsell with the ability to close sales.
• Demonstrated ability to effectively communicate, present, influence, sell and retain existing and potential new customers.
• Solid multi-tasking ability with strong keyboarding and computer navigation skills for searching customer data and product/services information while simultaneously conversing with customers.
• Open and Adaptable to a dynamic environment and thrives under pressure.
• Experience working in a service and sales focused environment where recommending products and services and/or sharing information to meet customer’s needs is routine.
• Experience providing assistance to customers with website and app-related issues, ensuring a smooth and user-friendly experience
• Experience in meeting and exceeding sales and retention targets.

BIND