The Unclaimed Property (UCP) Analyst contributes to the oversight of and is the subject matter expert on Manulife’s Unclaimed Property Program, including Manulife’s UCP Policy, Standards & Guidelines; Provincial Legislation requirements and UCP Financial Controls. The incumbent is responsible for the reconciliation of the UCP Inventory Control, tracking, maintenance, reporting, and resolution of discrepancies for Canadian Markets unclaimed property for all Provinces. The UCP Analyst remains current on UCP related technologies and delivers valuable UCP consultation to internal business partners on the current due diligence, product dormancy, legislative, reporting, and financial requirements. They will support Canadian Markets working with Compliance, Finance, Audit, Privacy, IT, Segment Business Units and Provincial Regulators; to ensure the reconciliation of the Unclaimed Property repository aligns with the General Ledger. The incumbent should possess strong communication and interpersonal skills to optimally collaborate with individuals at all levels at the organization.

Position Responsibilities:

• Analyze and influence the resolution of UCP financial outages, adhering to key financial and UCP controls to meet or exceed compliance requirements.

• Develop and communicate monthly reporting metrics on UCP Inventory Control risks and progress to senior management, identifying risks of unreconciled items for all provinces.

• Create best practices for reporting and tracking Unclaimed Property, including driving a Quality Assurance program and supervising due diligence guidelines.

• Lead meetings to provide guidance on solutions for financial or UCP repository differences and manage inquiries from analysts and business partners regarding administrative issues.

• Nurture and expand relationships with Operations, Audit, Finance, Compliance, Privacy, and IT support to facilitate effective collaboration.

• Lead business initiatives to analyze and provide solutions for complex processing, accounting standards, and technical improvement opportunities, ensuring compliance with policies and regulations

Required Qualifications:

• University degree in accounting or finance, or equivalent business experience

• Proven ability to build relationships and influence a diverse internal and international user community, with strong interpersonal skills for communicating across geographical and cultural boundaries

• Self-directed with strong initiative and time management skills to independently meet objectives and adapt to tight deadlines under pressure

• Achievement-oriented with strong project management, analytical, and financial aptitude, along with a solid understanding of financial and business processes, products, and services

• Strong customer service and problem resolution skills related to Unclaimed Property processes and financial inventory control reconciliation, with a sound understanding of control/risk principles

• Robust technical skills in Excel, Word, Salesforce, AWD, eTreasury, and Unclaimed Property Repository, using knowledge to drive discussions, facilitate decision-making, and resolve financial discrepancies

Preferred Qualifications:

• Experience with PowerBI or other data analytics applications

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.