If you are interested in continuing your career with the winner of the 2024 Halifax Chamber of Commerce "Not-For-Profit Business of the Year", then we have an exciting opportunity for you!  CNS is looking for someone to join our supervisor team as a Shift Supervisor at the Cobequid Toll Plaza.

As part of our on-going commitment to developing the careers of our Commissionaires, we're looking for the successful candidate to continue the great work we've achieved in managing this longstanding and valuable relationship with Atlantic Highways Management Corporation.  Responsible to the Site Manager, our Shift Supervisor plays a key role in the operational success of our contract; responsible for leading and coaching people, delivering high level customer experience and managing all aspects of our commitment to our client.

THE ROLE

Position: Shift Supervisor                               

Competition: CNS 2025-06-16

Location: Cobequid Pass Toll Plaza, Great Village, Nova Scotia

Working Hours: 12 Hour rotating shift; 0500-1700, 1700-0500 hours

Wage: $23.20 per hour

Closing Date: July 1 2025

Duties and Responsibilities:

While duties may vary, the responsibilities of this role may include, but are not limited to:

• Supervising and leading employees on assigned shifts
• Effectively coach, motivate and provide feedback when necessary
• Ensuring compliance with “Atlantic Highway Management Corporation’s Standard,” as well as Operating Procedures, Site Work Instructions, CNS Policy and Procedures, and other related documents
• Ensuring timely and accurate delivery of communication, including all Incident Reports
• Completing service activity reports for all equipment malfunctions in the lanes
• Collecting money from Toll Collectors and submitting accurate bank deposits
• Resolving/addressing all complaints in a timely, professional, and satisfactory manner
• Keeping the Site Supervisor, client and other stakeholders apprised of all events and incidents as applicable
• Providing break relief for Toll Collectors
• Conducting patrols of the site
• Completing schedules and timesheets and other administrative duties as required
• The competition winner may be progressed to assist the Site Supervisor when required

WHO WE’RE SEEKING?

Eligibility Requirements

Candidates must:

• Be aged 19 or older
• Not have a criminal record for which a pardon has not been granted
• Be able to provide fingerprints and complete a criminal record check
• Be eligible to apply for, and pass:

               - Government of Canada Enhanced Reliability
               - Emergency First Aid & CPR

• Be able to communicate effectively in English (the ability to work in both official languages would be considered an asset)
• Hold a valid Nova Scotia Driver's License

Qualifications and Skills

The incumbent must demonstrate experience with the following key qualifications, skills, and attributes:

• Supervisory experience considered an asset
• Six (6) months (or more) Toll collection experience beneficial
• Highly professional and discreet
• Superior communication and interpersonal skills
• Strong customer service skills
• Excellent coaching, negotiating, and influencing abilities
• Knowledgeable of CNS Policies and Procedures
• Good working knowledge of computer-based applications
• Be qualified in, or have the ability to pass, CNS advanced leadership/management training courses (CSC 1 and 2)

READY TO JOIN US?

This position is open to internal applicants only (commissionaires should include their Corps #).  

Our goal is to create an inclusive, diverse workplace representative, at all job levels, of the citizens we serve. At Commissionaires we support, value, and respect the different views, cultures and experiences of our employees, clients, business partners and community members. We welcome applicants that identify as Indigenous/Aboriginals, or African Nova Scotians and/or Other Racially Visible Persons, or Persons with Disabilities, or Persons who identify in the 2SLGBTQ+ community or others who reflect the diversity of Nova Scotian communities. If you are a member of one of these equity groups, you are encouraged to self-identify on your cover letter or during the application process.

We thank all applicants for their interest, but only those chosen for an interview will be contacted.