Position Type:
PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
The Opportunity:
The Innovation and Design Manager will be responsible for building and supporting the Innovation Incubator; an enterprise capability and area of expertise for the design and development of services, experience, and new value propositions. Human Centered Design prioritizes the voice of different users to uncover what truly matters to them, identify their unmet needs, quickly ideate concepts, and test ideas with end users to validate that they are desirable. The Innovation Incubator will help inform and execute strategic initiatives across each customer segment and all operating companies.
The role requires you to have a strong background in Human Centered Design (HCD), Design Thinking, workshop facilitation, CX, UX and strategy. If you enjoy working on leading edge health care and driving strategies to bring these offerings to Canadians, this may be the role for you.
Your every day with us:
You will be a key member of the Innovation Incubator team; help create a new enterprise capability and help grow the organization understanding of the value of Human Centered Design as a new way of working. You will be a strategically focused lead of Human Centred Design engagements, facilitate workshops, generate concepts, and manage prototype testing, UX strategy, track KPIs, analyze research, data and insights and maintain a community of practice to help grow the knowledge and share insights across Medavie. Actively engage our employees in the innovation process through cross-functional collaboration. Strengthen the culture of innovation and problem solving through a nimble and agile mentality of experimentation and focusing on the end user.
Key responsibilities:
Leads design projects focused on reimagining products, services, strategies, and experiences.
Managing cross-functional project teams – facilitating effective collaboration through Human Centred Design process.
Facilitates workshops, quantitative and qualitative research, prototyping, user, and concept testing, analytics, and insights
Maintains Playbook and uses consistent framework and taxonomy to educate organization on HCD practices
Tracks KPIs for Innovation Incubator and collaborates on measures of success for each engagement
Consult with stakeholders on their innovation projects and strategic initiatives.
Lead a small team of practitioners in the future as we build out the support and resources required for the new enterprise capability
Supports the management of the Innovation Incubator pipeline and prioritization discussions.
Prepare and socialize Innovation Incubator reports and presentations derived from the workshops. Play back activities and key results with stakeholders while providing guidance on potential next steps
Demonstrate end user centricity; persistently advocate for the end user
Support a culture of iterative thinking, continuous learning, and innovation
Qualifications:
Education: Minimum of Bachelor’s degree
Work experience: 5+ years in a Human Centered Design and/or Design Thinking focused role and practice or closely associated field
Ability to communicate with and lead a group of individuals through the process of HCD/Design Thinking and collaborative ideation
Relevant experience with public speaking, facilitation and workshop development and delivery
Understand HCD/Design Thinking methodology and practical application. A demonstrated record of driving business results and organizational change through HCD/Design Thinking.
Effectively communicate to stakeholders and participants with all levels of knowledge and backgrounds; ability to steer the group around obstacles
Exhibit a strong ability to influence in a matrixed environment
Embrace uncertainty and ambiguity; be self-motivated and dedicated to continuous improvement
Strong reasoning, analytical and research skills
Ability to build trusting relationships across the organization
Health care experience would be beneficial
French/English bilingualism would be beneficial
Security Clearance: Security Clearance Requirement: In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
Leadership Accountabilities:
Values and Ethics: Reflects a commitment to employees, customers, and key corporate stakeholders in own and unit activities. Fosters a climate of transparency, trust and respect and encourages learning and growth.
Engagement: Shares information vertically and horizontally and promotes collaboration among cross-functional teams. Encourages open, constructive communication of diverse perspectives.
People Management: Optimizes diversity among team members to build strong teams with complementary strengths. Develops and supports career plans and learning opportunities. Fulfills obligations of human resource management.
Strategic Thinking: Provides input into the creation of functional strategy for department and develops annual business plans.
Action Management: Assigns work, manages resources, and sets realistic timeframes while identifying financial and human resource requirements. Makes timely decisions and manages risk.
Financial Management: Manages and monitors budgets.
Customer Focus: Dedicated to meeting the expectations of customers and stakeholders. Establishes and maintains effective relationships.
Business Acumen: Knowledgeable in applying technology trends to corporate strategy and business requirements.
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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Kristen Drapeau – Senior Recruitment Consultant
Kristen.Drapeau@medavie.bluecross.ca
Kriysta Duguay – Recruiter
Krysta.Duguay@medavie.bluecross.ca
Welcome to Medavie!
I would be happy to share and discuss our organization, current and future career opportunies.
Many of our roles are able to be remote (work from home) in Canada
- Kristen Drapeau, Senior Recruitment Consultant
-Krysta Duguay, Recruitment Consultant
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: