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Bilingual Help Desk Specialist

Altis Recruitment

Vancouver, British Columbia

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    Save this job      2025-07-14

Bilingual Help Desk Specialist

Altis Recruitment

Vancouver, British Columbia
 
Salary: Information unavailable
 

We are working with a Federal Government client seeking a Bilingual Level 2, Help Desk Specialist to join their team onsite in Vancouver, BC for a 1-year contract!

Roles and Responsibilities

The Help Desk Specialist Level 2 will perform, but not be limited to the following tasks:

  • Input data into the departmental incident and problem tracking systems on the evolution of assigned incidents;
  • Provide technical expertise and advice to IT Service Desk and Desktop Support Junior level resources;
  • Prepare and install user desktop computer for office use in accordance with departmental standards;
  • Prepare and install user laptop or tablet office use or for users with teleworking agreements or during “work at home conditions” in accordance with departmental standards;
  • Install, maintain, and troubleshoot hardware and software at the user workstation or remotely;
  • Roll out of new/updated software on workstations or remotely;
  • Install, maintain, and troubleshoot operating systems at the user workstation;
  • Install, maintain, and troubleshoot desktop connectivity;
  • Install, maintain and troubleshoot computer components to resolve issues with network cables, RAM, video cards, etc.:
  • Install, maintain, and troubleshoot network printers
  • Prepare and troubleshoot Smartphones;
  • Monitor the IT Service Desk's telephone systems; and
  • Contact clients to follow-up on completed calls and to determine level of user satisfaction based on follow-up questionnaire.

Qualifications and Skills

  • bilingual in French & English.
  • hold a valid Secret Security Clearance.
  • a minimum of five (5) years professional work experience within the last nine (9) years working as a help desk specialist providing IT user support in MS Windows 7 or later operating systems.
  • a minimum of one (1) year professional work experience within the last five (5) years as a help desk specialist providing IT user support in a MS Windows Server LAN environment.
  • a minimum of two (2) years professional work experience within the last eight (8) years as a Help desk specialist providing IT user support for personal computer workstations and peripherals such as printers, iOS/Android smartphones, scanners, monitors, etc.

 



We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

 

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 Altis Recruitment Team

Email: militaryfamilies@altis.com

613-230-3700

 

 

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.