We are: Accenture’s Infrastructure Engineering (IE) North America are dedicated to strategically solving our client’s cloud services, data center, digital workplace and operating model IT transformation challenges. We create predictability for technology intensive environments by applying proven engineering concepts and practices for long-term solutions. Our team consists of visionary infrastructure transformers, with a multidisciplinary team of technologists, financial analysts, project and program managers. We foster critical thinking and innovation that drive career development. Our reward is in a culture of collaborative experts who drive our industry forward. If you are motivated by turning challenging ideas into reality, creating uncharted value for clients and bringing your best self to your work – we want to connect with you.
WORK YOU’LL DO
Accenture Infrastructure Services professionals work as part of diverse teams with deep skillsets to advise and operate client systems in partnership with industry partners. We are seeking a highly skilled and experienced Endpoint Management Tower Lead to oversee the delivery of Infra Managed Services within the workplace services domain. In this role, you will manage a team responsible for delivering key workplace services, including desk-side support, O365 operations, Intune, Defender, Cisco AMP, and VDI solutions (Azure Virtual Desktop and Windows 365). You will also act as the primary liaison with client stakeholders, ensuring seamless service delivery and fostering strong relationships.
Key Responsibilities:
Service Delivery Management: Oversee the delivery of workplace services, including desk-side support, O365 operations (legacy SharePoint and hybrid Exchange), Intune, Defender, Cisco AMP, VDI solutions.
Team Leadership: Manage and mentor 4 direct reports who lead technical teams and handle day-to-day BAU (Business-As-Usual) activities for each squad.
Client Relationship Management: Build and maintain strong relationships with client stakeholders, acting as a trusted advisor and point of contact.
Staff Forecasting and Financial Planning: Develop and manage staff forecasting and financial plans to ensure efficient resource allocation and budget adherence.
Project and Lead Generation: Identify and drive new leads and project opportunities to support business growth.
Capacity Planning and Backlog Grooming: Ensure effective capacity planning and backlog grooming to meet service delivery goals and client expectations.
Advisory Services: Provide strategic advisory support to client stakeholders, offering insights and recommendations to enhance service delivery.
Mentorship: Mentor and guide team leads, fostering professional growth and development within the team.
The role is required to work onsite typically 3 days a week
Travel may be required for this role depending on business need and client requirements.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Richard Murray
Email: richard.a.murray@accenture.com
Accenture is a talent and innovation-led organization helping companies to reinvent and keeping our clients ahead of change. Across more than 120 countries and 40 industries, we work as one team with a common goal: to create 360-degree value for our clients, people, shareholders, partners and communities, by embracing change.
You’ll work with top companies - clients and ecosystem partners and interact with leaders from every industry. When we bring our breadth of technological capabilities together with our ingenuity, they are greater than the sum of their parts. Help our clients reinvent. Reimagine iconic brands. Bring new products, ideas and ways of working to life with emerging technology.
We take a broad view of diversity that reflects all our people, and we are committed to ensuring everyone feels connected, with a strong sense of trust and belonging. We focus on fostering allyship, learning, inclusive ways of working, vibrant employee resource groups and networks, and accessibility, along with marking meaningful cultural observances with our people. Our networks nurture trusted relationships, mentorship opportunities and avenues for growth, benefiting participants across all career levels and fostering community and inclusion at both the global and local levels.
We take flexibility seriously — focusing not only on where but also when and how you work. We hire and develop people who have different backgrounds, different perspectives, and different lived experiences. Wherever you work, whatever skills you want to grow, there’s a program for you. We invest in our people’s capabilities so they can work with purpose, and boldly and innovatively solve problems. Continuous learning is our superpower. We put skills at the heart of everything we do. We continuously prepare our people to meet new demands and in turn, help ensure they remain highly relevant with vibrant career pathways, inside or beyond Accenture.
We encourage our people to bring their authentic selves to work and our commitment to our 750,000+ people from a variety of cultures, beliefs and backgrounds makes us more innovative. Our offices are more than just places to plug in—they're environments designed to support connection, creativity and well-being. They’re inclusive and accessible, too. We operate our business with a clean conscience – with strong commitment to the environment, ethics and human rights, responsible buying and community impact.
Join our exceptional people who are combining their ingenuity with the latest technologies to solve some of the world’s biggest challenges.