About This Role

One CAE. Infinite Possibilities. 

Shaping a better future, led by technology, together. 

At CAE, we are building the future together as one inclusive team, One CAE. Our people are our creative force, empowered to grow, innovate, and disrupt as we continuously pursue new ideas and develop advanced technologies to help make the world a safer place. As a technology company, we digitize the physical world, deploying simulation training and critical operations support solutions. Above all else, we empower pilots, airlines and defense forces, to perform at their best every day and when the stakes are highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in more than 200 sites and training locations in over 40 countries. 

Position overview

As an IT technician, your role will be to be part of an IT team as you will have the responsibility to respond to users’ needs on multiple networks.  You will have the responsibility to answer to users’ requests and to document provided actions.

Duties & Responsibilities

• Responsible for the first line support to users via the helpdesk phone line and/or the request logging application.
• Direct and personalized support to users in accordance with requests.
• Be part of an IT support team by contributing to the adherence and set-up of IT processes.
• Monitor on daily basis through the reporting tools the progress status of the requests’ resolution.
• Responsible for the validation of the security updates.
• Build, configure, and deploy computers in accordance to users’ needs
• Provide second line support as required.
• Work with application owners to ensure proper operation and adequate performances of the environment.
• Modify whenever required the specific procedures related to IT operations.

Required Skills & Experience

• Minimum of 2 years of experience in computer support under Windows.
• Very good knowledge of computer architecture.
• Excellent knowledge of the Microsoft Office suite 365.
• Bilingualism (French and English) is required.

• Self-starter highly motivated.
• Hands-on and multitask capable.
• Ability to work well under pressure in a fast-paced environment with frequent interruptions.
• Communicate effectively with peers & colleagues, teamwork oriented.
• Ability to diagnose and resolve issues/problems related to applications and tools under a Windows environment.
• Ability to deal with in-house developers in a courteous, respectful and professional manner.
• Ability to communicate both verbally and in writing.
• Ability to work independently as well as being part of a team.
• Ability to prioritize and manage work tasks and achieve results within agreed milestones.
• Ability to conduct research, risk analysis and recommend appropriate strategies/solutions.

CAE offers: 

• An environment where your initiatives will be recognized and valued  
• The opportunity to work on a variety of projects on a multidisciplinary team  
• The possibility to work from home occasionally  
• Flexible schedules  
• Attractive employee benefits 

About CAE

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, and defence and security forces to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight and mission simulators as well as training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Read our Read our FY24 Global Annual Activity and Sustainability Report.

Follow us on Twitter: @CAE_Inc
Facebook: www.facebook.com/cae.inc
LinkedIn: www.linkedin.com/company/cae

Position Type                       

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com