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Help Desk Specialist

Altis Recruitment

Ottawa, Ontario

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    Save this job      2025-07-14

Help Desk Specialist

Altis Recruitment

Ottawa, Ontario
 
Salary: Information unavailable
 

Job Posting: Help Desk Specialist – Level 2

Location: National Capital Region (On-site)
Job Type: Full-Time (Government and Contract Positions Available)

Position Summary

We are currently seeking Help Desk Specialist – Level 2 professionals to join our IT support team in the National Capital Region. You will provide hands-on and remote support to users, working closely with both the Desktop Support Services team and the IT Service Desk.

Key Responsibilities

As a Help Desk Specialist – Level 2, you will:

  • Log and update incident reports in the departmental tracking system

  • Offer technical guidance to junior IT Service Desk and Desktop Support staff

  • Set up and configure desktop computers in accordance with departmental standards

  • Install and configure laptops and tablets for office and remote (telework) use

  • Troubleshoot hardware, software, and connectivity issues, both onsite and remotely

  • Assist with the rollout and maintenance of operating systems and software updates

  • Resolve issues related to hardware components (e.g., RAM, video cards, network cables)

  • Set up, maintain, and troubleshoot network printers and smartphones

  • Monitor the IT Service Desk phone system and manage call intake

  • Conduct client follow-ups to ensure satisfaction and service quality

Qualifications and Skills

  • Experience providing tier 1 and 2 technical support in a complex IT environment

  • Strong diagnostic and troubleshooting abilities for desktop hardware and software

  • Familiarity with service management tools (e.g., ticketing systems, remote support platforms)

  • Knowledge of Windows operating systems and standard office productivity tools

  • Ability to manage multiple tasks in a fast-paced environment

  • Excellent communication skills and a commitment to client service

  • Bilingualism (English/French) is a requirement

Why Join Us

  • Be part of a progressive federal department that values innovation and digital transformation

  • Work with supportive, collaborative teams in a role critical to daily departmental operations

  • Gain valuable experience in a dynamic, high-demand IT support environment

  • Access opportunities for professional growth and public service career development

 

 
 
 
 


We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

 

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 Altis Recruitment Team

Email: militaryfamilies@altis.com

613-230-3700

 

 

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.