Performs troubleshooting and supports customers. Supervises the project team. Typically has 2-3 years of people management experience and is fully proficient with each of the responsibilities indicated. Responsibilities Systems Support Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix Summarizes the findings during the troubleshooting and produces incident reports for the customer Installation Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables Performs testing of cables before handing to customer Vendor Management Manages, briefs, and instructs vendors for installation, testing, and labeling Maintenance Performs preventive maintenance to Data Center equipment to prevent faults from occurring Leadership Assigns, instructs, and supervises Data Center Technicians Plans core duties for Data Center Technicians to complete Ability to manage and supervise the project team Project Management Handles multiple projects and assists in designating work to team Technical Expertise Extensive knowledge in network and equipment platforms, systems, and circuits Qualifications 5+ years’ experience High School Diploma BERT and SONET test equipment Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.  The targeted pay range for this position in the following location is / locations are: • British Columbia State:  $107,000 to $161,000 Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. More details about our company benefits will be provided to you by our recruitment team.