Our client is looking for a seasoned Jira/Confluence Lead to take ownership of their Atlassian ecosystem and drive operational excellence across Jira Software, Jira Service Management (JSM), and Confluence Cloud. This role combines hands-on technical administration with leadership responsibilities, guiding governance, best practices, and strategic platform enhancements in a complex enterprise environment.

Key Responsibilities:

• Lead the administration and strategy for Jira Software, JSM, and Confluence Cloud.

• Design and maintain complex Jira configurations including workflows, permission schemes, issue types, screens, and fields.

• Oversee the structure, permissions, templates, and macros within Confluence spaces.

• Manage user and group provisioning using Atlassian Access (SSO/SCIM integrations with Okta, Azure AD, etc.).

• Ensure availability, performance, and reliability of the Atlassian suite through proactive monitoring.

• Define and manage change control processes for system configurations and plugin deployments.

• Lead daily operations in an ITSM/DevOps-aligned environment, ensuring consistent delivery and support.

• Oversee incident, request, change, and problem management within the ITSM framework.

• Coordinate with offshore/nearshore support teams to ensure global operational coverage.

• Deliver health checks, system performance reports, and license audits on a regular basis.

• Develop and implement automation using native Jira Automation, ScriptRunner, and other tools.

• Enhance service desk functionality, knowledge base usability, and cross-team collaboration.

• Drive integration with external platforms such as ServiceNow, Slack, and Microsoft Teams.

• Act as the primary escalation point for Atlassian-related issues.

• Collaborate with developers, service owners, and product leads to align platform capabilities with business goals.

• Mentor junior admins and lead enablement and training initiatives for platform users.

Qualifications:

• 10+ years of hands-on experience administering Jira and Confluence in enterprise environments.

• Proven expertise with Atlassian Cloud (Premium/Enterprise) and/or Data Center deployments.

• Demonstrated leadership in platform governance and Atlassian best practices.

• Advanced Jira configuration skills (custom workflows, automation, permission schemes).

• Strong experience with Atlassian Marketplace apps (e.g., ScriptRunner, JMWE, Insight).

• Deep understanding of user provisioning and access management using Atlassian Access.

• Familiarity with REST APIs, Groovy or Python scripting, and system monitoring tools.

• Solid knowledge of Agile, ITSM, and SAFe methodologies.

• Experience supporting compliance, audit, and backup requirements.

• Hands-on experience with platform migration and upgrade projects (e.g., Server to Cloud).

• Background in managed services delivery, RFP processes, and enterprise client engagement.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.