Job Information
Job Title: Senior Business Specialist
Job Requisition ID: 71699
Ministry: Health
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary
Number of vacancies: 4
Scope: Open Competition
Closing Date: June 16, 2025
Classification: Administrative Support 6
Salary: $2,073.50 bi-weekly to $2,549.41 bi-weekly ($54,118 – $66,539/year)
The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx
The Ministry of Health is building a more resilient and sustainable health care system that can support Albertans getting care when and where they need it, while responding to system-wide health challenges, improving health outcomes and maintaining fiscal responsibility. The ministry supports Albertans’ health and well-being throughout their lives by protecting public health and promoting wellness; coordinating and delivering safe, person-centered, quality health services; planning capital infrastructure; supporting innovative information management and technologies; regulating health care; and funding the health system.
The Health Insurance Programs (HIP) Branch is accountable for governance and oversight in administering the Alberta Health Care Insurance Plan (AHCIP) and the government-sponsored Alberta Blue Cross Plans. Within the Branch, the Registration Services Unit provides policy direction, business rules, and operational support. It also monitors quality assurance and audits, evaluates business processes to improve workflows, performs registration and enrollment administrative functions, and investigates tips regarding alleged misuse of the AHCIP by registrants who do not meet eligibility requirements. Additionally, the unit is responsible for managing business relationships and providing expertise to registry offices in Alberta that offer direct customer services to Albertans on behalf of Alberta Health.
Reporting to the Manager, Project Supports, the Senior Business Specialist provides critical support for several high- priority initiatives led by the HIP Branch. These include:
• Wind-down of the Ukrainian Evacuee Temporary Health Benefits Program.
• Development of a new Memorandum of Understanding between Health and Service Alberta and Red Tape Reduction outlining the service conditions and terms related to AHCIP services provided by registries.
• Revision of existing service agreements, administrative manuals related to registry services and review of current fees charged by registries for providing front-counter AHCIP services and respond to the RAPAP report.
• Identify new transaction types required due to the implementation of modernized health care cards, and support the team's engagement with registries and Alberta Health staff to determine reasonable fees for these transactions.
• Support the ministry's engagement with representatives from SARTR and registries on AHCIP transaction fees by organizing and coordinating meetings, gathering and analyzing input, and developing Alberta Health's proposed transaction fees.
• Collaborate with the manager to develop a project charter outlining the roles and responsibilities of Alberta Health SARTR working group members, as well as key milestones and time lines.
• The Senior Business Specialist will support the wind- down of the Ukrainian Evacuee Temporary Health Benefits Program (UETHBP) by addressing Ukrainian evacuees' concerns and questions related to their health insurance applications and accounts, as well as providing ongoing advisory support to registries.
• As a subject matter expert on AHCIP services provided by registries, the Senior Business Specialist will provide training and coaching to registry staff on new business processes and procedures and is directly involved in drafting of key documents, including but not limited to: briefing notes, program manuals, service agreements, training materials for registry staff, reports, PowerPoint presentations, operational policies and guidelines.
• Support the implementation of modernized health care cards - Identify process changes required for registries to implement modernized health care cards and Support the drafting of training materials related to modernized health care cards, including key messages, program manuals, PowerPoint presentations, operational policies, and guidelines.
If you are ready to seize this exciting opportunity to make an impact within the Pharmaceutical & Supplementary Benefits division, please apply today, we would like to meet you!
Please click on this link to view the job description for this position.
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf
• Agility - Works in a changing environment and takes initiative to change and improve work processes. Anticipates and adjusts behaviour to change, remains optimistic, calm and composed in stressful situations. Seeks advice and support to change appropriately and works creatively within guidelines.
• Drive for results - Works to exceed goals and partner with others to achieve objectives; Plans based on past experience, holds self and others responsible for results. Partners with groups to achieve outcomes and aims to exceed expectations.
• Develop self and others - Seeks out learning and knowledge-sharing opportunities; Reflects on performance and identifies development opportunities. Takes initiative to stay current, actively coaches and mentors direct reports.
• Creative problem solving - Focuses on continuous improvement and increasing breadth of insight; asks questions to understand a problem and looks for new ways to improve results and activities. Explores different work methods and what made projects successful; shares learning. Collects breadth of data and perspectives to make choices.
High school diploma and four years of related experience.
Equivalency: Directly related experience or education considered on the basis of: one year of experience for one year of education or one year of education for one year of experience.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
Assets
• Comprehensive knowledge of the regulations, policies and procedures related to the administration of the Alberta Health Care Insurance Program.
• Thorough knowledge of registration and enrollment processes and rules and regulations governing the program.
• Completed training on Health's applications, excellent computer navigation skills as well as strong ability to use Microsoft Office suite of programs.
• Advanced verbal and written communication skills as well as diplomacy and customer service skills.
• Strong investigative skills are required to identify, analyze and resolve complex problems.
A cover letter outlining how your experience relates to the qualifications of this role is required.
This competition will be used to staff FOUR (4) Full time Temporary positions ending March 31, 2026.
Hours of Work:
7.25 hours daily/ 36.25 hours weekly, Monday to Friday
Location:
ATB Place North, 10025 Jasper Avenue, Edmonton, Alberta. This position requires working from the office with an option to qualify for a hybrid work arrangement (in accordance with GOA policy).
Other information:
• This position maybe used to fill future vacancies across the Government of Alberta, at equal or lower classification and salary.
• Top candidates may be required to undergo security screening
In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part time or full time.
Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what the GoA has to offer to prospective employees.
• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
• Leadership and mentorship programs
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Jagreet Uppal at Jagreet.Uppal@gov.ab.ca.
For any questions or interest regarding this employer and the application process, please contact:
Mohammad Haidar
Join us in shaping Alberta's future. As the Government of Alberta, we are committed to creating a stronger province for generations to come. The Alberta Public Service works to deliver a vast array of programs and services to meet the needs of Albertans.
With a diverse range of rewarding employment opportunities, we foster an environment that promotes continuous learning and career growth. As one of the largest employers in Alberta, our team is driven by values of respect, accountability, integrity, and excellence. Together, we share a common vision of building a stronger province, making a positive and lasting difference in the lives of Albertans.