At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity. 

Who we’re looking for 

We are looking for a Connected Home Technician for Ottawa area to be a part of our team that supports millions of customers with high-speed Internet, TV, and Smart Home Monitoring to keep Canadians connected to the people and things that matter most.  

Are you up for the challenge and the fun? If so, consider the following opportunity: 

What’s in it for you? 

We believe in investing in our people and helping them reach their potential as valuable members of our team. 

•  Competitive Salary

• Enjoy discounts up to 50% off Blue Jays tickets, Rogers, and Fido Services, 25% off TSC     (Today s Shopping Choice) (Today s Shopping Choice) items, and 20% discount on all wireless accessories sold in Rogers Stores.

• Health & Dental Benefits, Pension plan and Stock Matching options

• Growth & Development opportunities to grow in Field Operations

• Receive mentorship from NCC, HE and other roles outside Tech Ops

• Work for an organization committed to environmental protection

• We are an organization with a strong commitment to diversity and inclusion with employee resource groups supporting equity – including groups representing People of Colour, 2SLGBRTQIA+, Indigenous Peoples, Persons with Disabilities and Women.

What you’ll do:   

• Installation and service of high-speed internet, home phone and smart home monitoring products 

• Inform customers of enhanced company products to secure increased sales 

• Complete company documentation pertaining to calls in accordance with the department processes and standards 

• Complete all assigned projects within established time parameters and standards 

What you bring: 

• Demonstrate behaviours which support the Key Success Factors: Accountability, Adaptability & Customer 1st 

• Exhibit role competencies; Innovation/creative thinking; Problem-solving/judgement; achievement orientation 

• Have a valid driver's licence and be able to pass and complete a criminal record check and have a clear driving record 

• Ability to work flexible rotating shifts and schedules, days, nights, weekends, and holidays 

• Willing and able to work in adverse weather conditions 

• Must be able to lift and move equipment (approx. 80lbs) and work on ladders/poles at heights of up to 40ft. 

• Must have knowledge in Wi-Fi and general computer troubleshooting skills 

• Previous technical Telecommunications experience considered an asset but not a requirement 

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role. 

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position's duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 1810 St. Laurent Blvd. (106), Ottawa, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract  
Posting Category/Function: Field Operations & Installation
Requisition ID: 313953

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.  
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Posting Notes:  Customer Experience