Customer Service Representative – Bilingual (English/French) 
Location: Aurora, ON (Hybrid – 2 days per week onsite)
Hours: Monday to Friday, 8-hour shifts between 8 am and 8 pm
Type: Full-time, permanent 

We’re looking for a bilingual (English/French) Customer Service Representative to join our client's Support Services and Support Centre team. In this role, you’ll work closely with internal teams and store-level partners to deliver exceptional service, resolve issues, and support marketing and customer programs.

Responsibilities:

• Respond to phone and email inquiries from stores and internal teams, resolving issues promptly or escalating where necessary
• Log interactions in tracking systems to ensure accurate documentation and follow-up
• Identify recurring issues and propose/document potential solutions
• Participate in daily team huddles and one-on-one meetings to stay aligned with team goals and performance expectations
• Collaborate with internal departments to resolve inquiries and meet service level agreements
• Contribute to the overall success of the team by meeting personal and shared goals
• Adhere to safety standards and all corporate policies related to environmental, health, and workplace safety

Qualifications:

• Fluency in both English and French (verbal and written) required
• Completed post-secondary education
• Minimum 2 years of customer service experience in a fast-paced environment preferred
• Experience in supply chain management is an asset
• High attention to detail with excellent organizational and multitasking skills
• Strong interpersonal skills – professionalism, tact, and diplomacy in all interactions
• Ability to communicate clearly and effectively across all mediums and with all levels of the organization
• Flexible and adaptable approach to work with the ability to manage competing priorities
• Strong problem-solving skills with a proactive attitude

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.