Join our Group Benefits Technology Team!

We are seeking a dynamic and experienced Engineering Manager to join a strong, dedicated team to lead high-visibility projects at the forefront of Group Benefits.

This role involves driving the development and maintenance of a suite of APIs (GraphQL, Java Springboot) that underpin our user-facing digital assets. The ideal candidate will have a strong technical background, excellent leadership skills, and a passion for driving innovation and excellence as the team transforms our applications and ways of working to deliver reliable experiences to our Member and Sponsor customers. 

Position Responsibilities:

Leadership and Team Management:

• Lead, mentor, and develop software engineers working on API frameworks and Cloud technologies (GraphQL, Java, Azure K8s)

• Foster a collaborative and engaging team environment through effective communication and team-building activities.

• Identify and address skill gaps by providing training, mentorship, and opportunities for professional development to ensure ongoing skill enhancement and career growth.

• Support the on-call team, providing leadership and acting as the primary point of contact for critical issues to ensure timely and effective resolution.

• Foster a culture of innovation, collaboration, and continuous improvement within the team.

Engineering Management:

• Ensure alignment to industry practices, coding standards, and design patterns to maintain high-quality code.

• Be responsible for the entire software development lifecycle, including planning, design, development, testing, deployment, and maintenance.

• Drive test automation, deployment, and release strategies to improve the quality and speed to market.

• Conduct regular security audits to identify and mitigate potential security risks.

• Collaborate with security teams to address vulnerabilities raised through penetration testing and ensure ongoing security improvements.

• Drive contribution process and governance for an inner-source development model.

Project Management:

• Facilitate agile ceremonies such as quarterly planning, sprint planning, daily stand-ups, and retrospectives.

• Assess and prioritize work, impact, and alignment with organizational goals.

• Efficiently allocate resources and assign tasks to team members, ensuring optimal use of skills and expertise.

• Supervise and report on project progress, identifying and addressing any issues or risks.

• Ensure progress against important targets where consistent and coordinated implementation is required.

Incident Management:

• Lead the incident management process, including identification, prioritization, and resolution of production issues.

• Coordinate and connect with relevant collaborators during incident resolution, ensuring timely updates and transparency.

• Be responsible for investigations into root cause analysis for major incidents and drive corrective actions to prevent recurrence.

Technical Guidance:

• Lead the team to deliver on non-functional requirements and acquire necessary approvals on documentation (architecture, risk approvals, support handovers).

• Lead disaster recovery activities to ensure the organization can quickly recover from any unexpected events and maintain business continuity.

• Direct the management and enhancement of observability tools and platforms, ensuring they deliver actionable insights and facilitate proactive incident management.

• Lead performance tuning initiatives by analyzing system performance metrics and logs to identify potential bottlenecks, performance issues, and areas for improvement, driving optimal system efficiency and reliability.

Required Qualifications:

• Proven experience in leading and developing a team of engineers.

• Understanding of API frameworks and experience in building modern business critical API applications.

• Strong understanding of security processes and experience in implementing security features.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills.

• Proven track record of successfully delivering applications from concept to deployment.

• Experience working in a Scaled agile development environment.

• Ability to manage multiple projects and priorities in a fast-paced environment.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.