We are hiring on behalf of our non-profit client for the role of Travel Services Agent. This position supports the Travel Services Lead in managing travel operations, particularly during large-scale responses. The role requires strong organizational skills, adaptability, and the ability to work effectively in a fast-paced environment.

Details:

• Contract Term: 1 week with potential extension.
• Location: Remote work; candidates can be based anywhere in Canada.
• Hours: 35-hour work week spread over 5 days across 7 days. Open availability required.
  • Shift options (Must be able to work both) : 8:00 AM to 4:00 PM or 4:00 PM to 12:00 AM.

Responsibilities:

• Assist in managing day-to-day travel operations and logistics.
• Lead travel operations in the absence of the Travel Services Lead.
• Maintain and update travel records and documentation.
• Coordinate with internal teams and external partners to ensure effective communication.
• Support compliance with travel policies and contribute to policy development.
• Utilize and manage travel-related technologies and systems.
• Provide logistical support during emergency responses.
• Handle email and phone reservations, including gathering data, booking accommodations, and following up on availability.
• Collaborate with hotels to ensure adequate booking arrangements, including extensions or securing new availability as needed.
• Offer ideas for improving departmental procedures.

Qualifications:

• French is an asset.
• High school diploma or equivalent; a certification in travel or administration is an asset.
• Experience in travel coordination or administration, preferably in a service-oriented or humanitarian/non-profit organization.
• Strong organizational, time-management, and communication skills.
• Ability to work collaboratively and adapt to changing needs.
• Knowledge in Sharepoint and Adobe is an asset.
• Intermediate to Advanced skills in Outlook, Excel and Word.
• Must have an additional monitor & PC/Laptop with Windows 7, 8, or 10 setup 
• Browsers installed: Chrome, Edge, or Firefox.
• Comfortable with technology and eager to learn new systems.

Working Conditions:

• Full-time remote position with flexibility for non-standard hours during emergencies.
• Requires a professional remote work setup with high-speed Internet access.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.