Role Responsibilities

Are you passionate about creating meaningful change through human-centered design? Join our dynamic Prevention of Family Violence and Abuse Branch as a Service Design Coordinator, where you’ll lead the development of innovative service solutions that enhance client and community outcomes. Your expertise will help shape the delivery of critical family and sexual violence prevention programs across Alberta, ensuring services are accessible, effective, and centered around the needs of those we serve.

Reporting to the Manager, Provincial Program Delivery, this position critical role in ensuring the client outcomes, supports timely and accurate briefings on current and emerging projects, effectively communicates with the team, and incorporates input from all affected program areas.

Key responsibilities include:

•    User-Centered Research & Mapping: Lead user and stakeholder engagement through interviews, workshops, surveys, and co-design sessions to develop
     service blueprints, journey maps, and personas. Identify pain points and opportunities for innovation using both qualitative and quantitative data to inform
     end-to-end service improvement.

•    Design & Implementation of Service Solutions: Develop, prototype, and test innovative service models that reflect user needs and support change
     management. Collaborate with cross-functional teams to integrate new processes and solutions into existing operations, ensuring alignment with program
     goals and policy directions.

•    Client Issue Management & Stakeholder Collaboration: Build and maintain strong relationships with clients, ministry staff, and service delivery partners.
      Address emerging issues with a customer-focused approach, anticipate future service needs, and offer actionable recommendations that align with
      ministry objectives.

•    Project & Policy Coordination: Support the branch in developing policy and research materials by coordinating cross-unit efforts and managing timely
     responses through systems like the Action Request System (ARTS). Ensure materials and correspondence meet quality standards and reflect
     organizational priorities.
     

•    Performance Evaluation & Continuous Improvement: Monitor and analyze service performance using key indicators to support strategic decision-making.
     Contribute to continuous improvement efforts by refining design practices, sharing insights across the branch, and maintaining effective records 
     management and documentation.

Please click on this LINK  to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

•    Agility – Demonstrates a proactive approach to integrating change by identifying opportunities for improvement and adjusting practices in response to
     shifting priorities. Maintains objectivity and composure under pressure, supporting others through change by clearly communicating impacts and guiding
     emotional resilience. Effectively embeds change into existing processes and adapts plans to ensure continued alignment with organizational goals.

•    Drive for Results – Demonstrates principled leadership by proactively identifying and addressing barriers to project success and collaboration. Aligns
     complex solutions with organizational goals, confronts challenges directly, and consistently upholds values to drive impactful outcomes.

•    Systems Thinking – Demonstrates the ability to plan with a broad perspective by anticipating how current initiatives are influenced by wider trends,
      political dynamics, and emerging risks. Aligns strategies with organizational goals and vision while proactively addressing behaviors and barriers that may
      hinder progress.

•    Creative Problem Solving – Demonstrates strong collaboration skills by fostering open team environments where ideas are shared freely, and
      challenges are addressed collectively. Brings together the right people to resolve issues, encourages creative thinking, and uses diverse problem-solving
      techniques to identify innovative solutions that benefit the organization.

Qualifications

Minimum Recruitment Standard: University graduation in a related field (communications, social sciences, administration, business, etc.); no experience required; or equivalent as described below.

Equivalencies: Directly related experience or education considered on the basis of:
•    One year of experience for one year of education; or
•    One year of education for one year of experience.

Assets:
•    In-depth Knowledge of Government and Ministry Operations: Comprehensive understanding of government protocols, PFVA branch programs,
      legislation, policies, and client service delivery models, along with familiarity with funded programs across the human services sector.

•    Service Design & Client Mapping Expertise: Strong knowledge of human-centered design methodologies, client/user journey mapping, and service
     design tools to support evidence-informed program development.

•    Exceptional Communication and Editorial Skills: Proven ability to write and edit complex content in plain language, develop clear correspondence,
     and effectively communicate with diverse audiences, including senior leadership and external stakeholders.

•    Strong Analytical and Strategic Thinking: Advanced conceptual, analytical, and critical thinking skills, with the ability to synthesize complex ideas,
     anticipate emerging issues, and develop actionable, long-term solutions.

•    Excellent Organizational and Time Management Skills: Demonstrated capacity to manage multiple projects in a fast-paced environment with
      shifting priorities and short timelines, while maintaining high-quality outputs.

•    Political Acumen and Client-Centered Approach: Ability to navigate politically sensitive issues with neutrality and professionalism, while prioritizing
      client needs and managing high-level stakeholder communications (e.g., Minister, ADM).

•    Proficient in Relevant Technologies: High level of proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), Adobe tools, SharePoint,
      Internet research, and ministry-specific systems like ARTS.

•    Collaborative and Independent Work Skills: Strong relationship-building and teamwork skills, with the ability to work independently, exercise sound
      judgment, and contribute to cross-functional initiatives and client-focused problem-solving.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

There is one temporary salary – 1 year position available.

Hours of Work: This position works Monday to Friday, 36.25-hours a week.

Location: Edmonton, Alberta

The final candidate for this position will undergo appropriate pre-employment checks and provide a suitable security screening. 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Application Requirements: 
•    In your resume, please include dates (including months and years) associated with all education and work experience.
•    Complete all pre-screening questions.
•    Candidates will require a clear Intervention Record Check to be considered for the role (if not currently in the Child Intervention Delivery Services Branch).
•    Please be advised that your current supervisor and manager will be contacted as references.

Links and information on what the GoA have to offer to prospective employees.
•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance.
•    Leadership and mentorship programs.