Position Type:
Casual - Occasionnel*
Closing date:
2025-10-30*
MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island’s Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services– this opportunity is for YOU!
Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.
With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.
We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges.
As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.
*
Our organization provides 6-8 weeks of paid training which instills confidence, high-skilled communication techniques, and proper procedure for every emergency situation. In this role, the Communications Officer reports directly to the MEDACOM Operations Manager and is responsible for the following:
Working Conditions:
Unionized environment
As MEDACOM is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights and weekends, and holidays.
Must be able to work 10-12 hour shifts.
Must be capable of navigating a high-stress and fast paced working environment
Must have the ability to approach and lead through extreme emergency situations
Dress code: Uniformed, Clean and professional appearance (uniform is provided).
Requirements:
Grade 12 (or equivalent).
Additional education in Communications is an asset.
Work experience in a similar environment is an asset. For example:
Emergency services (firefighting, search and rescue, first aid services)
Medical field
Communications
Technology
Online medical support, etc.
Excellent English language
Excellent computer proficiency
Successful candidates must provide the following, issued within the last 12 months:
Valid CPR Level C certification
Criminal Record Check with vulnerable sector
Standard Employment Hearing Assessment
Successfully complete aptitude test (Criticall).
Successfully complete internal training (8-10 weeks) including:
Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employee is responsible for maintaining certification every 2 years.
Paid in-house classroom & OJT program
Bilingual is an asset.
Day-to-Day Responsibilities:
Reporting to the Operations Manager
Answering and handling 911 calls (as per Standard Operating Procedures). This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. and more (through use of Medical Priority Dispatch System)
Delivering emergency service dispatching
Delivering high-quality customer service for all customers/patients
Monitoring and coordinating the movement of Island EMS resources
Booking and coordinating non-emergency ambulance transfers
Maintain daily reporting
Managing handoffs, off-load delays, out of province coordination, emergency department back logs, and shift over-runs
Building and maintaining strong relationships with the internal Shift Captains & Teams
Report on internal and external service inquiries (through reporting)
Collaborate with team members
Information sharing
Skills and Attributes:
Fluent in English
Ability to thrive in a fast-paced work environment
Excellent communication
Calm in high-stress work environments
Active listening skills
Excellent computer proficiency
Attention to detail
Documentation skills
Critical thinking/decision making
Ability to multi-task with little direction
Confidence in decision making
Organized
Possess a confident and strong telephone presence
Interpersonal Requirements:
Strong desire to help others through public service
Energetic
Confidence
In high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receive
Collaborative
Salary:
$24.17-$28.70 Hourly as per CUPW Collective Agreement
Overtime rates available
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We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.
Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
kristen.drapeau@medavie.bluecross.ca
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
Welcome to Medavie!
I would be happy to share and discuss our organization, current and future career opportunies.
Many of our roles are able to be remote (work from home) in Canada
- Kristen Drapeau, Senior Recruitment Consultant
-Krysta Duguay, Recruitment Consultant
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: