We are looking for an Operations Excellence and Solutions Delivery Analyst to join our Global Wealth and Operations Management (GWAM) team!

You will be responsible for supporting the Alternatives Investment organization’s transformation initiatives by analyzing business processes, identifying opportunities for improvement, and developing technology-based solutions to implement change. The role requires a strong analytical mindset, excellent problem-solving skills, and the ability to work collaboratively with various stakeholders to drive positive change.

Position Responsibilities:

• Business Process Analysis:

  • Analyze current business processes and workflows to identify inefficiencies and areas for improvement.

  • Conduct detailed assessments of existing systems and processes to understand their functionality and limitations.

  • Develop process maps and documentation to illustrate current and future state processes.

• Project Management:

  • Assist in the planning and execution of transformation projects, ensuring they are delivered on time and within budget.

  • Create project plans, timelines, and status reports.

  • Coordinate project activities and track progress against milestones.

• Solution Delivery: Develop and deploy low-code/No-code based solutions (PowerApps, Power BI, Power Automate), under NextGen program

• Data Collection and Analysis: Gather and analyze data to support transformation initiatives, including performance metrics, customer feedback, and industry benchmarks. Utilize data analytics tools to interpret complex data sets and generate actionable insights.

• Stakeholder Collaboration: Work closely with business stakeholders and Technology teams, to understand needs and pain points. Communicate findings and recommendations clearly and effectively to stakeholders at all levels.

Required Qualifications:

• Bachelor’s degree in business administration, Management, Finance, Information Technology, or a related field.

• 2-4 years of experience in business analysis, process improvement in financial services or related industry.

• Strong analytical and problem-solving skills.

• Experience with business process modeling and documentation tools (e.g., Visio).

• Exposure to data analysis tools (e.g., Excel, Power BI).

• Excellent communication and interpersonal skills.

• Ability to work collaboratively with cross-functional teams.

• Strong project management skills, including the ability to manage multiple projects simultaneously.

• Knowledge of change management principles and methodologies.

Preferred Qualifications:

• A Master's Degree in a relevant field.

• Relevant certification (e.g., Lean Six Sigma, PMP).

• Previous experience in developing and deploying solutions using Microsoft Power Suite of tools (PowerApps, Power Automate, PowerBI).

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.