Our client in the Electronic Manufacturing industry is looking for a Bilingual (French/English) Project Assist to join their team on a contractual basis. This is a hybrid role working 4 days in their North York office and 1 day from home. The ideal candidate will be fluent in both French and English and have a strong customer service background. 

ROLES AND RESPONSIBILITIES:

• Centralized Service Administration
• Proactively maintain database for various parts. 
• Interact with third-party providers for equipment, training, scheduling
• Support service center onboarding, maintain database
• Assist in resolving day-to-day inquiries, issues with technicians, and Authorized Service Centers
• Handle general inquiries, follow-ups, postal code updates
• Allocate, resolve internal customer escalations
• Prepare, distribute bilingual communication to service network, internal staff
• Create, update documentation for process adherence
• Facilitate returns 

QUALIFICATIONS AND EXPEREIENCE:

• College or University diploma/degree
• 2+ years of customer service, administrative experience
• Strong MS Office, Google skills (Excel, Sheets, etc.)
• Clear, concise verbal, written communication skills
• Experience in crafting process communications
• Positive attitude, patience, ability to empathize with customers
• Effective multitasking, prioritization, meeting tight deadlines
• Exceptional attention to detail
• Must be bilingual (English/French)

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We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.