Sales Merchandiser

The position will partner with the Global Account Executives (GAEs) and/or Global Account Director (GAD) in the execution of the group strategy.

CANDIDATE PROFILE
   
Education and Experience Required

•    High School diploma or equivalent 
•    Minimum of 2 years’ experience in Sales and Marketing, Guest Services, Front Desk, or related professional area 
OR 
       2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management 
•    Experience in SFAWeb CI/TY, CVENT and other eRFP, MS Office 365 systems preferred
•    Experience in working with large group business. 
•    Proficient in Microsoft Office

CORE WORK ACTIVITIES
   

Managing Work, Projects and Policies

•    Complete lead entry of customer opportunities as requested by manager and perform inventory search of hotel availability based upon customer request.  Match hotel need dates with customers’ needs – ensure an offering to each customer.
•    Compose and update response grids and customer communications as required.
•    The Sales Merchandiser manages the overall group lead process and supports GSO team funnel. Evaluate, qualify and respond to leads in a professional and timely manner. Majority of communication will be via telephone, email and SFAWeb|CI/TY.  Maintain open communication with GAE/GAM, ASO, properties, NGS, MHS, and markets as needed regarding lead status.  
•    Act as the liaison between the customer and hotel(s) to present rate proposals, maximize or convert potential bookings, and assist in closing on business to ensure team and departmental goals are met.
•    Ensure business is transitioned to designated property appropriately and in a timely manner for proper service. 
•    Support the execution of strategic initiatives to retain and grow account revenue. 
•    Provide service to customers to grow account share on behalf of MI, across the enterprise.  
•    Participate on project and account teams, executing activities that support strategic account management and team-based sales models.  
•    Join sales managers on sales calls, as appropriate.  
•    For assigned accounts, provide proactive account management with primary focus on the group segment.  Maintain relationship with each accounts’ key group buyers/intermediaries who impact the accounts’ group buying process.  
•    Establish and maintain complete and up-to-date lead response information in SFA and other systems to ensure accurate reporting.
•    Provide sales program/event coordination (e.g. Hotel Excellence, sales missions, trade shows), reporting support, and/or general administrative support.  
•    Provide coverage for managers when needed, including assisting with customer needs, lead entry and any additional duties as requested.  
•    Partner with GAE/GAMs, Account Sales and National Group Sales (NGS) to manage group strategies and close on small group business
•    Analyze account information for the purpose of proactively soliciting new buyers, identifying new group opportunities and partnering with the GAE/GAD to create innovative solutions for the customer.  
•    Map accounts to ensure understanding of group opportunities and programs against all buyers
•    Provide a consistent manual adjustment process to allow Global Sales Associates to receive production credit for room nights and/or revenue that does not properly track through the revenue stream's system of record, remove credit when necessary, or eliminate the negative impact of specific cancellations.

Maintaining Business Goals

•    Establish and maintain complete and up-to-date lead response information in SFAWeb|CI/TY and alternate information systems to ensure accurate reporting.  
•    Assist with the closing of business opportunities to ensure team and departmental goals are met.  
•    Generate and organize sales reports utilizing internal data systems (e.g. SFAWeb|CI/TY, Tableau).    
•    Monitor and evaluate GSO office processes and procedures; recommend improvements as necessary.  
•    Develop specific goals and plans to prioritize, organize, and accomplish assigned responsibilities.
•    Express oneself clearly, concisely, and effectively through written and verbal communications to customers.  
•    Demonstrate flexibility by concurrently supporting multiple team members and/or projects.  
 

The salary range for this position is $46,400 to $79,000 annually.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Canada Regional Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.