Key responsibilities:

Order Management: 

• Manage customer orders accurately and timely to ensure adherence to our terms and conditions, and internal processes. 

• Work with customers and sales partners to maximize order efficiencies and minimize order touches. 

• Manage order exceptions regarding inventory availability (e.g. shorts, ETA, risk) on baseline/promotional/seasonal stock and ensuring alignment with business policy. 

• Liaise effectively as the collaborative customer champion along with our internal business stakeholders (e.g. CPFR Teams, Supply Chain Analysts, Co-pack, Logistics, Transportation, Inventory, Sales) in seeking resolution to inventory, product execution, on time delivery or other order issues. 

Customer Collaboration & Continuous Improvement 

• Develop & maintain strong customer relationships that provide insightful & collaborative interaction to support customer engagement.

• Understand Customer requirements and expectations as outlined in their vendor manuals and where we can most effectively collaborate to drive service, recognize efficiencies, and reduce fines and fees. 

• Identify opportunities to improve on KPI’s and collaborate with internal stakeholders and the customer to improve and drive value leadership. KPI focus areas are Case Fill, On Time Delivery, Fines and Fees Reduction, reducing order violations/ non-compliance to our Terms and Conditions and driving order efficiencies such as increased pallet pick/reduced case pick.