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Returns and Exchanges coworker

IKEA

Edmonton, CA

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    Save this job      2025-07-21

Returns and Exchanges coworker

IKEA

Edmonton, CA
 
Salary: $20.15
 

Job Description

  • Job ID: 292157

  • Date posted: 16/06/2025

    • Why we will love you

    • You love challenges… You seek them to solve them (not to create them, though!)
    • You have at least 6 months of customer service work experience in retail (Returns or Cashier experience is a plus, but not necessary)
    • You have an amazing attention for details and can effortlessly juggle multiple priorities while keeping a smile on your face
    • Your customer service skills are top notch – you meet all customers with compassion and understanding, can handle long queues, and can assess a problem and deliver a solution quickly.
    • You are a total people-person and can strike up a conversation easily
    • You are quite comfortable with computers and are generally technology-savvy
    • You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

    A day in your life with us

    • Be an IKEA Ambassador by recognizing that the customer experience depends on your diplomatic ability to resolve any issue in a fair and timely manner
    • Actively listen and identify customer needs, process transactions according to IKEA returns and exchange policies, and handle cash according to IKEA policy
    • Maintaining an ongoing awareness of daily and weekly service/delivery targets
    • Ensuring that our stock accuracy and inventory integrity is maintained by meticulously following Returns/Exchange policies and routines.
    • Staying current with your IKEA product knowledge, our in-store and online specials, any updates on returns and exchange policies, and having a good awareness of all Customer Relations action plans
    • Assist team members with additional duties, as required

    Together as a Team

    At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!





    Why you will love us

    Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
    • Wellness days (in addition to your vacation days!)
    • Extended health, dental, and vision coverage (for you and your family)
    • RRSP with IKEA contribution matching options
    • Eligibility for our annual IKEA bonus incentive plan
    • Flexible spending account
    • Life insurance
    • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
    • Parental leave
    • Bereavement leave
    • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)


    P.S. In the IKEA world, this position is officially referred to as: Exchange and Returns Co-Worker
    The starting rate/salary for this position is 20.15 CAD

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

ikeahalifax.jobs.ca@ikea.com

About IKEA

Why work with us?

Because a job with us is so much more than a job. Come work with us and you’ll be part of a team that values you for who you are. A huge, welcoming team working to make a positive impact on millions of people around the world and where we all grow together. With our “happy rebel” spirit we challenge conventions and drive positive changes in our industry and sometimes even in the world. We are restless doers, driven by curiosity, enthusiasm and a desire to create a better everyday life for the many people.

What’s it like being an IKEA co-worker? There are over 200,000 IKEA co-workers worldwide. We value our IKEA culture, togetherness and being part of a high-performing team. Our shared values and culture is a large part of what makes IKEA unique, both as a brand and a workplace. Visit any IKEA unit anywhere in the world and you’ll find co-workers putting their shared IKEA values into practice.

Your IKEA journey can take you in any direction Helping our customers create a better everyday life at home requires a large team with many different jobs. With such a wide variety of jobs we’re confident that you’ll find at least one that interests you.

Please scroll through the following list, apply to the available job(s) that interest you the most and potentially begin an exciting career journey with IKEA.