Desktop Support Analyst - Edmonton - ( 2500017Q )
Description
Grow with the best. Join a smart, creative, and inspired team that accomplishes operational excellence. Bringing together individuals with diverse backgrounds, talents, and expertise, our 32,000 team members in over 400 locations worldwide are vital to making our Company stronger.
Your Opportunity
Take the first step towards designing your career with Stantec as a Desktop Support Analyst. As a member of a large IT Team, you’ll provide dedicated Desktop support to our local office(s). We offer competitive salaries and opportunities for advancement.
Your Key Responsibilities
Configuration/reconfiguration of hardware, including workstations and printers
Analyze and resolve end-user hardware, software and connectivity issues
Create and update accurate and consistent records of all calls
Monitor progress on problem resolution and advise users on status of issue
Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
Provide excellent client service; while managing multiple service requests
Qualifications
Your Capabilities and Credentials
Competence in a Microsoft Windows environment including Windows 10, MS Office Suite, Anti-Virus software.
Knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
Have proven troubleshooting skills.
Exposure to an ITIL and SOX compliant organization a plus.
Excellent customer relationship, communications and interpersonal skills.
Must be able to move, carry and manipulate equipment up to 50 pounds.
Education and Experience
Minimum of 2 years of experience. Technical degree/diploma/certificate in related discipline is required; or equivalent combination of education and experience.
Classroom training and or experience with SCCM will be considered an asset.Microsoft Certification in Windows, and/or COMPTIA certification in Hardware will be considered an asset.
Position will primarily work in an office setting. There is regular need to travel to other local Stantec office locations.
Valid drivers’ license and satisfactory driving record are required.
This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.
Stantec is a place where the best and brightest come to build on each other’s talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best.
Benefits Summary: Regular full-time and part-time employees will have access to health, dental, and vision plans, a well-being program, health care spending account, wellness spending accounts, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.
Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.
The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.
Primary Location : Canada-Alberta-Edmonton
Organization : BC-1372 IT Services-CA Canada
Employee Status : Regular
Job Level : Individual Contributor
Travel : No
Schedule : Full-time
Job Posting : Apr 1, 2025, 1:07:34 PM
Req ID: 2500017Q
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Jason Cain
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.
We care about the communities we serve—because they're our communities too. This allows us to assess what's needed and connect our expertise, to appreciate nuances and envision what's never been considered, to bring together diverse perspectives so we can collaborate toward a shared success.
At Stantec, we pride ourselves on our commitment to building communities. As an extension of that commitment, we believe that our nation is our community—and Veterans and their families are an important part of that community. We are committed to welcoming members of the Veteran’s and military communities into our workforce, and we are dedicated to growing our work for defense communities in Canada, the US, and abroad.
We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.
We believe in the long-term success of military-connected individuals, and we hope you will join us in your next career move.