Our client, a leading national not-for-profit organization in the healthcare sector, is hiring a Bilingual Membership Administrator for a 16-month term to join their Membership Services team. This hybrid opportunity is based at their Ottawa office and offers a structured, supportive work environment with a strong focus on customer service excellence. This role plays a key part in supporting physicians across Canada by responding to membership inquiries, processing requests, and ensuring timely and accurate information delivery. The ideal candidate will be fully bilingual (French/English), experienced in customer service or call center environments, and enthusiastic about working in a mission-driven organization.

Role Responsibilities:

• Serve as the first point of contact for member inquiries by phone (handling up to 10 calls/day), email, and internal systems.
• Process and respond to multifaceted requests, including membership verification, registration, and third-party documentation.
• Document member interactions using CRM and internal software; escalate as needed.
• Provide accurate and professional guidance on membership policies and procedures.
• Collaborate closely with the Membership Services team and internal departments to support case resolution.
• Prepare written communication, track inquiries, and maintain organized case records.

Qualifications:

• Fully bilingual in French and English – both oral and written (mandatory)
• 4-6 years of experience in customer service, reception, or call center environments
• Experience in medical or legal settings is a strong asset
• Familiarity with CRM systems (SugarCRM is a bonus) and soft phone systems
• College diploma or equivalent (2–3 years post-secondary)
• Exceptional communication and listening skills
• Ability to manage sensitive and confidential inquiries with professionalism
• Strong attention to detail and organizational skills
• Ability to thrive in a highly structured, fast-paced environment

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.