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If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Position Summary

Office Location is New Market, ON: This role is hybrid, with a requirement to be in-office a minimum of 1 day/ week. Travel might be required to Alberta, Manitoba and Saskatchewan as required for the role, however not frequently.

Working in a fast-paced and dynamic environment, the position of Team Leader, Technical Services is responsible for managing and mentoring the Medicentres IT Services team, comprised of highly skilled system administrators, network analysts, and EMR system (electronic medical record) analysts. This role is accountable for developing, implementing, maintaining, and supporting all IT solutions, including cloud services that are utilized at Medicentres. It also involves determining resource needs, implementing IT strategy, collaborating with business units and clinics, and guiding the IT function and strategy with Medicentres. 

The successful candidate must be able to work in a complex technical environment that requires attention to detail and provide world class technical support. Must be comfortable presenting ideas and communicating using non-technical language to all levels of management and clinical staff. Must be able to prioritize and manage team workload, ensuring tasks are completed on time. Must be able to successfully work on several different assignments simultaneously.  May require moderate lifting and transporting of objects, such as computers and servers.  Required to be available (24/7) to support Jr. and Sr. staff members.  Must be able to pass both internal and government mandated security screenings.

Job Dimensions

• Directly manage all Medicentres IT team members

• Accountability for planning and managing annual budget

• Design and maintenance of the Medicentres infrastructure and network

• Ensure the availability and performance of mission critical applications

• Delight customers with excellent service

• Demonstrate strong team building and interpersonal skills

• Follow and contribute to continuous improvement of departmental processes, methodologies, and standards. Identify risks to the stability of technology solutions

• Strong organizational skills: detail and results oriented

• Outstanding communication skills, both written and oral

Key Responsibilities

As the successful candidate for the position of Technical Services Team Leader, you will be accountable for the following:

• Day-to-day management of Medicentres IT team, including assigning tasks and responsibilities to the team

• Mentor and train team members, providing them the opportunity to further develop their technical and soft skills

• Provide hands on support and guidance to team members as needed

• Balance multiple requirements and priorities

• Ensure provision of 24/7 support for all Medicentres technologies

• Responsible for the design, configuration, implementation and management of all infrastructure and network equipment and services implemented across the businesses, including clinics

• Responsible for remote access of all employees

• Implement and maintain all IT policies and procedures

• Maintain all technical documentation, including architectural documents

• Monitor and analyze network and system performance across the organization

• Ensures all changes to the environment follow the change management process

• Assist in the development of the Medicentres IT strategy, aligned to business requirements. Strong emphasis on system availability, performance, security, and cost-effectiveness

• Assist with creating and maintaining the technology roadmap

• Provide 2nd and 3rd level support for all technologies, including on-call support for all team members and for 3rd parties during product releases 

• Selecting and testing new hardware and software as required by the business

• Document each newly developed solution to assist in the deployment and on-going operational support

• Manage assigned projects in a priority sequence to ensure deliverables are met on time

• Find and deliver advanced technology solutions that benefit the business.

• Provide leadership to IT support, security, and infrastructure

• Sit on the Medicentres Senior Team to support overall organizational strategy

• Align and emulate the company’s core values

Required Qualifications:

• Post-secondary diploma or degree with a focus in computer Science or related field or equivalent work experience

• 5+ years of IT technical and leadership experience, with a strong preference supporting a medical or clinical environment

• Excellent core IT knowledge including deploying, configuring, and troubleshooting network infrastructure, servers, hypervisors, storage solutions, and cloud services. Bash, PowerShell and VB scripting experience considered a strong asset.

• Experience managing and maintaining data centre availability requirements.

• Experience effectively managing IT projects through conceptualization to implementation and follow up

• Outstanding vendor management skills, comfortable negotiating terms and contracts. Able to build relationships and hold vendors accountable on meeting service level commitments.

• Experience building and maintaining IT strategy, budget, and roadmaps, and the ability to execute within budget

• Excellent organization, time management, and communication skills

• Awareness of applicable data privacy practices and laws. (HIA, PIPEDA, PHIPA, PCI). Experience with the PIA process in Alberta is an asset

• Client-first mentality, delivering outstanding customer service. Adaptable and willing to learn new skills

• Ability to work in a demanding and fast-paced team environment, and with minimal supervision

• Experience with Clinical IT solutions such as Electronic Medical Records

• Experience with the Due Diligence process for mergers and acquisitions

• Experience responding to cyber security audits and accreditations

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We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.