Market IT Manager - Montreal

LeadershipJOB SUMMARY

As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives.  The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with  technology planning, decision-making, implementation, and maintenance.  The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.  

CANDIDATE PROFILE

Education and Experience
•    BS/BA or equivalent work experience.  Additionally, 3-5 years experience in like position.
•    Previous experience in IR Global Field Services or Marriott Systems Support desirable.
•    System-related professional certifications desired.

CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met
•    Responsible for managing technology/asset life-cycle.  Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available
•    Foresees, identifies and resolves system(s)’ performance problems
•    Is accountable for disaster recovery and business continuity as it relates to technology.  
•    Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.
•    Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
•    Performs adds/moves/changes/deletions.
•    Ensures that adequate bandwidth exists and that circuits are secured.
•    Supports end-use pager cellular phone issues.
•    Troubleshoots high-speed Internet access problems
•    Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.
•    Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
•    Moves/adds/changes PCs/peripherals; migrating data when necessary.
•    Performs routine to complex desktop backup as scheduled or directed.
•    Provides end-user support to property staff, business center.
•    Resolves issues with setup or reset of security passwords
•    Supports email and use of MI network
•    Creates and maintains secure server environment.  Performs server backups and routine/non-routine preventative maintenance.
•    Executes disaster recovery plans.

Managing Work within Budget Targets
•    Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.  
•    Possesses a basic understanding of the financial dynamics property operations and can apply knowledge/judgment to assist management in achieving technology-related goals.
•    Reviews operating statements; researches and resolves discrepancies in technology charges
•    Advises management on required short-term technology investments for property planning.
•    Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual.  Determines solutions and implements per cluster SOP. 
•    Conducts periodic inventories of applications and hardware; prepares reports for property management.
•    Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware. 
•    Ensures compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers
•    Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner
•    Provides exceptional customer service.
•    Provides timely, accurate, and detailed status reports as requested

MANAGEMENT COMPETENCIES
Leadership
•    Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   
•    Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
•    Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
•    Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
•    Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.
•    Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
•    Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
•    Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  
•    Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. 
•    Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability 
•    Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. 
•    Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
•    Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
•    Business Acumen - Understands and utilizes business information to manage everyday operations.
•    Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
o    Equipment Selection — Determining the kind of tools and equipment needed to do a job. 
o    Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.
o    Mechanical — Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.
o    Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
o    Installation — Installing computers, software, equipment, machines, wiring, or programs to meet specifications.
o    Repairing — Repairing machines or systems using the needed tools.
o    Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
o    Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.
•    Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
o    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.
 

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

• Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.

• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 

• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.

• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

• Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.

• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Business Acumen - Understands and utilizes business information to manage everyday operations.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.

• Equipment Selection — Determining the kind of tools and equipment needed to do a job. 

• Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.

• Mechanical — Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.

• Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Installation — Installing computers, software, equipment, machines, wiring, or programs to meet specifications.

• Repairing — Repairing machines or systems using the needed tools.

• Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

• Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.

• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.