Role Responsibilities

Looking to play a critical role in keeping Alberta’s roads safe? Join a team that licenses the professionals behind every new driver—and help shape the standards that impact thousands of Albertans every day. Driver, Carrier and Vehicle Services is the province’s licensing body and the foundational entry point for individuals, drivers, carriers, and vehicle programs. Our client-centric approach supports the safe and efficient movement of people and goods across Alberta, and we’re looking for a Licensing Officer to help us deliver on that mission.

As a Licensing Officer in the Examinations, Licensing and Support Section, you will ensure that Driver Training Schools, Driving Instructors, and Driver Examiners are properly licensed and meet all regulatory requirements. From evaluating applications and issuing licences to supporting system improvements and advising stakeholders, your work will directly influence the integrity and safety of Alberta’s driver education framework.

Your key responsibilities include:

•    Assessing and issuing licences for driver training schools, instructors, and examiners in accordance with legislation
•    Providing expert guidance to stakeholders, including contractors, registry agents, and the public
•    Developing and maintaining program documentation, forms, and reports
•    Managing licensing data and ensuring integrity within systems like TSIS and MOVES
•    Supporting policy and system improvements, including user testing and cross-departmental coordination
•    Processing and reconciling licensing fees and financial transactions

What you’ll bring to the role:

•    Clear and tactful communication to manage complex client interactions and sensitive issues
•    Detail orientation to uphold compliance and ensure accurate licence records
•    Initiative to proactively identify issues and drive continuous improvement
•    Strong time management to balance deadlines, competing priorities, and ad hoc requests
•    Collaborative mindset to contribute to a supportive, high-performing team culture
•    Flexibility and resilience to adapt to evolving policies, systems, and stakeholder needs

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.    

Qualifications

Required:

•    A high school diploma and at least four (4) years of related experience. Equivalencies may be considered. 
•    Cover letter detailing how your skills and experience align with the role's responsibilities, used to assess writing and communication skills.

Preferred:

•    Proficiency with licensing systems (e.g., TSIS)
•    Familiarity with the Alberta driver training and examination industry

Equivalencies are:

A related two-year diploma and a minimum of two (2) years of related experience; a related one-year certificate and a minimum of three (3) years of related experience; or a related four-year university degree and no related experience. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Additional Position Details:

•    This position is a temporary (up to March 2027), full-time role with the standard weekly work hours of 36.25, Monday to Friday (8:15 am – 4:30 pm).
•    Location: Twin Atria Building, 4999 98 Ave, Edmonton, AB T6B 2X3

Recruitment Process:

•    Pre-employment checks will be conducted to assess candidates’ suitability. These checks may include (but are not limited to): references, academic verification, criminal record check, etc.
•    Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 
•    Candidates with lesser qualifications may be considered at a lower classification and salary.

Links and information on what the GoA have to offer to prospective employees.

•    Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Public Service Pension Plan (PSPP) - https://www.pspp.ca
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive
•    Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
•    Positive workplace culture and work-life balance
•    Opportunity to participate in flexible work arrangements such as a modified work schedule agreement
•    Leadership and mentorship programs