Director of Data and Software Development

Term: Full time, Permanent
Salary: $120,000 - 150,000 per year
Location: Toronto, ON (Hybrid: In-office 2-3 days a week)

Summary
Reporting to the VP of Technical Services, the Director of Software and Data will lead fast-paced, agile teams responsible for software development, programming, scripting, and reporting. This role involves managing multiple teams (or team leaders), driving internal and client-facing solutions, and ensuring alignment with business objectives. A strong background in software, data, and reporting—especially in the call center/BPO industry—is essential, along with strong leadership and a results-driven mindset.

Key Responsibilities

• Lead and mentor 20+ team members or managers across diverse technical disciplines.
• Manage resource allocation, project timelines, and team performance.
• Oversee the full development lifecycle: requirements, design, implementation, testing, and deployment.
• Ensure scalable, secure, high-performance contact center and communication solutions.
• Provide technical leadership while fostering innovation and continuous improvement.
• Collaborate with cross-functional teams to align development with business goals.
• Communicate project updates and risks clearly to stakeholders.
• Maintain up-to-date knowledge of call center/BPO technology needs

Qualifications

• 5+ years in a leadership role managing technical teams.
• 5+ years' experience in software development, data, and reporting.
• Background in call center or BPO environments strongly preferred.
• Proven track record delivering complex projects in fast-paced environments.
• Expertise in Agile, Waterfall, and DevOps (CI/CD).
• Strong communication, leadership, and problem-solving skills.
• Experience with databases (SQL Server, MongoDB, MySQL) and cloud platforms (AWS, Azure a plus).
• Bachelor’s degree in Computer Science, Software Engineering, or related field.

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.