Position Summary

We are seeking a highly organized and detail-oriented individual to join our client in a support role focused on scheduling, documentation, and coordination within a medically sensitive environment. The ideal candidate will possess strong administrative capabilities, discretion in handling confidential information, and excellent communication and customer service skills.

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Qualifications & Certifications

• Proven experience managing complex schedules and calendars

• Sound judgment and discretion in handling confidential data, including employee medical records

• High attention to detail with excellent data entry accuracy

• Skilled in the creation, documentation, and maintenance of records and information

• Familiarity with office technologies, including software applications and digital record systems

• Strong interpersonal skills with effective verbal and written communication abilities

• Demonstrated excellence in customer service

• Post-secondary education in a relevant field, or an equivalent combination of education, training, and related work experience

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Key Responsibilities

• Manage an active caseload of 60–70 files, ensuring all appointments are scheduled and conducted in a timely and appropriate manner

• Receive, document, and report test results; communicate with third-party service providers as required

• Serve as a secondary point of contact for external medical service providers, including Medical Review Officers, laboratories, collection agents, and Team Leads

• Safeguard the confidentiality of all testing records and ensure compliance with privacy standards

• Respond to incoming phone inquiries regarding test results and appointment logistics

• Provide backup support to other Program Assistants as needed

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Expected Deliverables

• Schedule mandatory medical appointments promptly and in accordance with clinical guidance, with minimal margin for error

• Distribute daily appointment notices to relevant stakeholders

• Respond to voicemail messages within 24 hours

• Maintain up-to-date task completion and consistently meet deadlines

We’re an equal opportunity employer committed to increasing diversity and inclusion in today’s workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Minorities, women, LGBTQ candidates, and individuals with disabilities are encouraged to apply. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.